Kenmore Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
47.4K
Average Rating
4.8/5
Eric
Installed new icemaker quickly and was very professional and polite.
Elizabeth N,
Rockledge, FLBob's service on Dryer repair
Bob was clean and professional doing the repairs. There was nothing negative to report.
Joseph S,
Cranberry Twp, PAExcellent experience
He was very knowledgeable. He was very polite. Plus he fixed my old beautiful Sears dryer! I had a very good experience.
Daphne Z,
Mobile, ALKnowledgable
Dwayne was extremely knowledgeable. He clearly communicated the issue and shared valuable information about the dryer. If all repairman excited his knowledge & professionalism, you'd have many more satisfied consumers. Thank you, Dwayne.
Grace T,
Marietta, GAService
Excellent service and professionalism! Provided details about the cause and possible outcomes.
Antonio E,
North Bergen, NJClothes Dryer Wouldn't Start
Jonathan was very knowledgeable and polite. He explained everything he tried to diagnose my dryer problem, ordered the parts and fixed it.
Roy V,
Raleigh, NCInstallation of Kenmore Refrigerator water filter housing
Joe did a great (and quick) job of installing the water filter housing previously sent to us after the earlier problem analysis provided by another technician on a previous visit. Both the analysis and installation were done spot on. Dealing with the administration in getting the job done was another matter. A previous installation appointment was cancelled without notice or explanation, and the order was shown as complete. Since Sears provides no one to talk to, and even finding a human to chat with is far from intuitive, I was extremely frustrated and angry. In fact, the AI that answers the phone indicated that "she" was the only oral contact in my earlier efforts, and there was no live recourse. Sears wants to be "cool," maybe, but if they look at their reviews they will see that it's not working, and results in wasted time for the technicians. If I had read the reviews before calling the first time, I would have chosen another service provider. I certainly would NOT entertain a service contract with Sears.
Jon E,
Beachwood, OHGREAT JOB
Great communication. Prompt on time for appointment. Made repair quickly. Back to normal. THANK YOU
Andrew K,
Norwich, CTPerfect
Perfect. Arrived on time and fixed the issue quickly. Thanks
Tim L,
Verona, PAExcellent service
Very knowledgeable and helpful! Offered sum of what work would have been and answered all questions we had.
Karen D,
Moyock, NC