Kenmore Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
47.4K
Average Rating
4.8/5
Excellent experience!
Joel, the tech, was outstanding. Friendly, very knowledgable, and honest. Showed respect to the work area by cleaning up after water spilled from the unit. An asset to the company! Thanks, Joel!
Michael G,
East Syracuse, NYGreat job!
Kenneth was excellent and informative. He was very professional and personable.
Crystal W,
Sicklerville, NJAbove and beyond Hands down for Mark M.
Hands down for Sears tech Mark M. Mark was able to fit in my service repair same day with no problem. I had an appointment booked for Friday, 7/25, 1pm-5pm. Sears dispatch cancelled without notice the night before by email only, no text no phone call. Shame on Sears dispatch. I called Mark M. because he diagnosed my washer issue a week before I had requested him to service my washer. At 1 o'clock I found out I had been cancelled & rescheduled for 7/31. This was not ok, dispatch didn't do anything for me. They kept on passing my call around apologizing with no resolution. Mark showed up within 25 minutes I had all the new parts that had been shipped to me during the week. Within 3 hours my Kenmore front load washer was up and working. Mark is knowledgeable, efficient, very clean and professional. Mark is an AMAZING employee he is a GREAT asset to the company I hope Sears recognizes their amazing hard working people! Mark went above and beyond he made my day!!!
Ana D,
Lake Elsinore, CAGreat work to Howard the dryer tech
Howard the Sears tech was punctual, knowledgeable and completed the work efficiently! Howard worked on my Kenmore Dryer drum seal, he did a wonderful job , very clean and professional!!!
Ana D,
Lake Elsinore, CAReview
We received excellent customer service . Our problem was quickly resolved with excellent customer service .
Chad M,
Patterson, CATechnician Robert
Friendly , knowledgeable, professional and time efficient. He presented himself very respectfully.
Margaret C,
New Windsor, NYHelpful
Very helpful -honest prompt trustworthy-arrived when he said he would
Frank S,
Saltillo, TXFriendly and fast
He was very courteous and knowledgeable, as well as open to questions.
Claire L,
Mount Horeb, WIPatrick
Excellent job very knowledgeable and ask did we have any questions
Patrick M,
Willingboro, NJExcellent Service
Bronell, diagnosed issue very quickly and fixed issue even quicker!
Louis A,
Mason City, IL