Kenmore Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
47.4K
Average Rating
4.8/5
Jim was awesome
Jim provided great service and conducted meticulous service in conducting repairs to my refrigerator. He removed the clog and cleaned the unit and it is running great.
Luis M,
Ontario, CAEXCELLENT—HIGHLY RECOMMEND
Knowledgeable and professional service technician. HIGHLY RECOMMEND Daniel Kinn!!! The only down side is the A&E interface, which is entirely automated & very glitchy. Superb Repair persons & their customers deserve SOME access to human problem-solving.
Igmara P,
Midlothian, VAQuick and efficient
The part that was supposed to be here a week ago for the job never arrived (but all paperwork said it had) and he fortunately found one in his truck. Thanks
Chris D,
Fresno, CAFreezer Issue
I have an appliance repair contract w Sears for all my home appliances. I called for a feeezer repair request because we noticed our ice cream consistency has been soft. They scheduled me for a repair 3 wks out. I asked to be put on the list should any cancellations occur. I was pleasantly surprised when I received a text yesterday informing me of an opening for today so I rearranged my schedule to accommodate the repair appt. Vinny arrived at 1:15, assesed the situation and checked everything out. He couldn't replicate the problem as he checked the ice cream and it was frozen solid. He suggested since my freezer was very full it could be possible that at times maybe the door wasnt closed properly and it could possibly pop open since it was so full. So...we are going to double check each time we access it that it is solidly closed and in addition to defrosting it, we are going to use the lock on the door in the future and if, by chance, it does pop open, locking it should help keep it securely closed.
Brian K,
Poughkeepsie, NYExcellent
Very friendly, professional and knowledgeable! He did a great job!
June J,
Newport News, VAService on our Kenmore dishwasher
He did a great job and was very friendly…I would recommend his service to others..
Alex M,
Paducah, KYJoe's work on my 'fridge
Joe was great to have do the work. I stayed engaged to help with kitchen stuff, like unloading, or moving the big 'fridge. He needed to ensure the drain line was clear, and we were engaged enough, that I went into my shop to get wire to force down the line. Joe has a GREAT personality for customer contact, and skill and experience with fixing the machines. Great to have him any time . Give him 10 Stars.
Joseph R,
Austin, TXExcellent & Thorough
Shane is fabulous!!! He thoroughly checked the washer and was super professional
Wendy C,
Centerville, MARuben's Excellent Service
Rueben was professional and offered a solution in addition to the insurance. He gave advice when I did not accept offer .
Catherine R,
Los Angeles, CAGreat job
Great job could not be fix so will they will replace it
Robert D,
Fleming Island, FL