Kenmore Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
47.4K
Average Rating
4.8/5
Ignacio was quick and service was great
I wish that this review was more about the service behind the technicians. From day one the repair of our Kenmore washer was not about the quality of the techs work but the machine behind the service call. I have never ever been so upset with a service call from American Home Shield. (Sears) I was told I would be in contact with a technician by phone or text (never happened) All I got was a stupid AI response with limited questions that were NO HELP! Brian our 1st technician came I'll prepared because the AI did not issue any information (that the AI robot text me with questions to help diagnose) If your going to use technology use it properly. So 1st tech troubleshot the 8 t was ill prepared without the model number of our machine which I supplied! Brian said he would have to place a part order. The part arrived. The Sears service dept. did not acknowledge that the part arrived. The Mon September 8th appt. was ignored and postponed by someone without any consideration to notify me (who had been waiting another day (8:00am to 5:00pm) I was beyond upset. I managed to get a hold of someone named "Grady" who sympathized with my anger and disappointment. Grady assured me that what had happened to me was not even close to being considerate of my time. The reschedule appt was postponed till Sept. 15th. I told Grady that that w as unacceptable, and he agreed. I was to be kept informed of my repair path. I found out from AHS that Sears tech was supposed to be here this morning between 9:30 am to 10:30 am. Ignacio showed up at 3:45 pm. We started this process o. Aug 30th. and ended on Wednesday Sept 10th. The fault is not against the real employees (repair people) But those that hide behind the wall of AI and people who do not care or are concerned for the basic politeness of dealing. PLEASE GET YOUR ACT TOGETHER! I will give your techs raving reviews but I will not give your customer service a half a zero in rating. Communication could have solved all of the issues.
Kevin G,
Yuma, AZHappy with home service.
Very satisfied with the job well done on my washer and dryer. Gerardo answered all my questions I had on my appliances.
Gloria& M,
Mesa, AZHappy with home service.
Happy with the service done on my washer and dryer. Gerardo did a great job and answered all my questions I had on my appliances.
Gloria& M,
Mesa, AZService
He was professional and courteous. Great customer serve as always. Thank you!
Leticia G,
Santa Paula, CAVery personable, informative, and focused on customer care
Alex went out of his way to find out why the order for parts was canceled, which Sears had not informed me. After I was unable to contact Sears, Alex provided an alternative number. When that didn't work, he discovered & relayed that the originally ordered part was no longer manufactured, then he advised me of next steps. He did more to assist with customer care than either Sears "contact center" which is just automated with no real information, or my home warranty company. It'd be amazing to have this level of customer care that Sears was once know for, across business units again.
Melisia S,
Jonesboro, GA5 stars!
Steve was professional, considerate, knowledgeable and extremely competent. We highly recommend him!
Joseph S,
Birmingham, ALFriendly & courteous technician
Matthew called to let me know when he would arrive. He shared the issue with my appliance and all of my options. Great service!
Karen B,
Indianapolis, INExcellent Tech
Even though Jim had a very long and hard day, he provided excellent and friendly service and was fast at reinstalling the new parts to my dryer. A tech who really new what he was doing!
Rick R,
Wall Township, NJClay with Sears for washing machine
Clay is very nice and knows what he is doing. He was able to finish out the service order for my washer that 3 other technicians couldn't.
Diane T,
Maryland Hts, MOBob was great!
Did a great job figuring out the problem and fixing it
David W,
Tuftonboro, NH