Kenmore Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
47.4K
Average Rating
4.8/5
Washer repair
Your technicians are good at what they do but communications with Sear's leaves ALOT to be desired.
Doris M,
Springfield, MOI don't know what this means
I was satisfied with both techs Sears sent to fix my refrigerator.
Joan D,
Moultrie, GAThe best
Lew always does an excellent job. He is the best
Tracey G,
La Grande, ORService Technician
Your technician was knowledgeable as well as thorough in about my dryer repair. He had the necessary parts available to fix the problem the very same day which is always a plus. He cleaned the dryer and the "work space" area. He was a blessing. He also helped set me up with a new "appliance service plan". Thanks so much.
Andy P,
Germanton, NCGreat job!
He was courteous, competent and professional. Very pleased with his help.
Elizabeth D,
Advance, NCExtremely knowledgeable
Tyler did an excellent job of explaining everything and was extremely knowledgeable.
Jeanne D,
Brandon, FLProfessional, Experienced, Trustworty
Thank you Raymond. You are professional, experienced and honest with the diagnosis for the appliance. I felt confident you were giving us the best service and your honest appraisal saved time and money. In today's economy, that means a lot. Your work ethic and friendly service made the experience positive and memorable. Thank you!
Sharon F,
San Diego, CAComfortable and Confident
It is an extreme pleasure to have Jacob come and access the situation with our washing machine. As he has done in the past, he is meticulous with his analysis. We are comfortable as he speaks to us as lay persons but respects our intelligence. He most pleasant, professional and sensitive to our concerns. He is very proficient and efficient and it is amazing to watch him move around and under the machines. We trust him and his ability. The integration of AI into the call is cumbersome and leaves a lot to be desired. A portion of the job call was Jacob waiting for AI to catch up to him. Overall, my wife and I are very pleased with Jacob and Sears Home Service.
Timothy M,
Jamaica, NYWasher Repair
Harold was great. He was knowledgeable abd very pleasant. But I cannot say the same for Sears overall. Had Harold been my first repairman, I would not have had to be without a washer over a month.
Mary S,
Seminole, OKReview of Domingo
Domingo was FABULOUS! The is not the first time Domingo has been to our house. Once again, he was courteous, friendly, intelligent, efficient; he really knew his work. However, your new system of my only being able to make arrangements and talk to a machine were horrible. So horrible - I have no plans to renew my service protection plan. For only one example - I got a call a half hour after Domingo left tonight telling me that he would be here in half an hour.
Adam M,
Barrington, RI