Kenmore Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
47.4K
Average Rating
4.8/5
He was terrific. Very thorough, neat, and friendly. Would l
I want him every time! My complaints is not with him but the system. Isn't there any way to be more precise with the time?
Carol R,
Dorchester, MACasey is great, AI service system stinks
My review is on sears new AI scheduling. We have made appts to have our stove repaired starting June 10. It was cancelled saying due to circumstances we would have to reschedule. We have rescheduled 6 times and get the same response every time. Casey called today with an actual appt and he says he hears the same thing from other people trying to get service. There's no way to communicate with an AI only service system. It's horrible. I feel sorry for Casey because he can't explain what's happening either and I'm sure he gets the brunt of unhappy people. He deserves top stars for that alone. We got tired of being without a full functioning stove since June and it's now September so last week we bought a new stove. Your company should rethink this AI system nightmare because well not use you again due to this experience.
M Y,
Parker, COMaintenance Check
Emilio was professional, efficient and explained fully status of machine
Lisa D,
Houston, TXMaintenance Check
Emilio was professional, efficient and explained fully status of machine
Lisa D,
Houston, TXRepair washer
Walton was great. He took care of the problem and I'm washing clothes right now!
Jean T,
Bowie, MDMaintenance check
Emilio was professional, efficient and explained fully status of machine
Lisa D,
Houston, TXService Tech
Very prompt and polite. He did everything possible to resolve problem.
Beverly W,
Johnson City, TNRepair
Mike was great. Explained and gave advice about appliances. Very professional.
Janice B,
Jefferson City, TNService for our wash machine.
Chuck was very professional and thorough. we would highly recommend him.
Frank B,
Wood Dale, ILGreat service
The tech was very knowledgeable and knew about the machine and how it might be broken.
Dexter J,
Fort Worth, TX