Kenmore Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
47.4K
Average Rating
4.8/5
Professional and fast
Conrad was friendly, professional and efficient. Explained the process, found the problem and was able to solve it right there.
Joe E,
Carmichael, CAYou don't find this level of service very often
My tech, David, and his trainee Al were polite, speedy, managed to save me a lot of money (!), and got me on the appliance warranty program. My issue was fixed within half an hour, David had the part with him and everything. I can't recall having had a better service experience. If this is Sears nowadays, I'm here for it.
Todd N,
Shaker Heights, OHSuperb work and explanations
Great work and excellent customer service. He used time efficiently including explanation of what was done.
Phillip L,
Thomaston, GAfridge repair
David was communicative about his arrival, he was friendly when he arrived and was helpful in trouble shooting the problem with our fridge
Karen K,
Hoboken, NJTech Visit
Nasser has been very informative of the replacement process for a new dishwasher as the parts for the one I currently have are no longer available.
Gil D,
Waldorf, MDProfessional and friendly
Mike was fast, professional, and very friendly. He explained clearly what he was doing and gave us confidence that our dryer would be fixed properly. Great experience from start to finish!
Kristine W,
Littleton, COMickey review
Mickey has been great but Sears overall is doing very poorly using AI instead of people. Can't answer questions or solve issues. Unacceptable!! I've bought appliances from sears for over 50 years but no more. I cut up my sears credit card
Mary A,
Spooner, WII don't understand what review title means
Jose was great. He took care of the situation. Thank you Sears
Arpi B,
Pasadena, CAVery Professional and honest
Very professional and honest and he diagnosed the problem rather quickly. I will use Sears again for future service of our washer and dryer.
Patrick F,
Clovis, CAJay
Very good service. Explained everything, and was very knowledgeable. Thank you, Jay.
Pamela S,
Rio Rancho, NM