Kenmore Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
47.4K
Average Rating
4.8/5
Washer repair
Great! Very friendly. Fixed washer promptly and sufficiently. Much appreciated
Kristin S,
Scottsdale, AZPrompt, courteous, efficient.
Juan came prepared to complete the job, even though one of the needed parts was sent by an alternate carrier without notifying me. He quickly traced it and completed the job. Well done.
Stella G,
Van Nuys, CAHe came in and automatically new we needed a new water heat
Very nice, respectful and knowledgeable of what he was there for do.
Gale H,
Uppr Marlboro, MDKenmore refrigerator
Jermaine was wonderful and gave us all our options. Thank you so much for sending him !!!!
Vera R,
Danbury, CTGreat technician.- Worst communication service ever.
First and foremost, I want to commend Rubin, the technician, for his excellent performance. He was incredibly friendly, knowledgeable, efficient, and even took the time to clean up after himself. I would give him a 5-star review without hesitation. Rubin is truly a rock star in his field. However, I must address the communication process and the overall customer service experience, which was unfortunately the worst I have ever encountered. The automated phone system was frustrating and ineffective, offering options that did not provide real confirmations. When I eventually managed to speak with a live agent, they were always polite and friendly, but they couldn't provide the help I needed, often forwarding me to someone else who also couldn't answer my questions. When I requested to speak with a supervisor, I was assured that someone would call me that day, but the call never came. It seems evident that the system is designed to avoid direct customer interaction. The online messaging and "real-time" updates initially seemed promising, but they proved to be inaccurate. For instance, I received a message confirming an appointment for the next day between 8 AM and 10 AM, only for it to be changed multiple times throughout the day, eventually resulting in a rescheduled appointment for a week later. This happened three times, causing me to miss work on each occasion with no one showing up. As a result, I was without a refrigerator for three weeks. When I inquired about a food claim, I was told I was ineligible because the ordered part had arrived, even though it took over a week to be installed. After being without a refrigerator or freezer for three weeks, it's hard to understand who would qualify for a food claim if not me. I genuinely doubt that food claims are ever awarded. Due to this experience, I will be canceling my protection agreement and will be sharing my experience with others.
Patricia M,
Merrimack, NHHome repair
Jeffrey was courteous, knowledgeable and expedient! I felt that he knew what he was doing!!
Raymond L,
Marion, ILIcemaker repair
Fast and nice. Got the icemaker up and running in under 45 minutes
Terry H,
Hickory, NCRefrigerator fix
The technician wasn't able to be fixed because parts weren't available.
Howard H,
Alameda, CASears visit
Gary, offered much good information on fridge maintenance and care.
Crispy H,
Vancouver, WAWilliam was excellent
William explained everything so well I could easy understand it Thank you for sending me such a qualified technician
Robin R,
Tucson, AZ