Kenmore Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
47.4K
Average Rating
4.8/5
Excellent
Friendly, fast and got the job done. Washer is working great
Toni C,
Evington, VAA Real Professional
Dimitri was very pleasant. Neat, efficient, smart. Great communication. He's a good technician and great at customer service.
Steve T,
Zebulon, NCPeter
Peter knew his stuff. Got it done fast & right.
Ivan E,
Round Lake Beach, ILAwesome job
Eduardo was very quiet and worked very quickly. Great job!
Lisa B,
San Antonio, TX5 stars for our tech Roger
Great service from Sears Refrigerator Technician today. Roger's expertise in fixing our refrigerator issue and his kindness with our concerns and questions is greatly appreciated.
Karen K,
Orange, CAGreat Tech! Terrible AI customer service.
The tech Danial is friendly and provides great customer service. I, however, dislike the AI computerized system. The system indicated tech arrival by 8:38 am, except he arrived after 1:00 pm. My parents are elderly. I made arrangements for somebody to meet my dad and the tech. As it turns out, there was no need to wake my 91 year old dad early in the morning to meet the tech. Both were waiting for tech at the scheduled time of 8:38 am. Very frustrating when you can't each a human being when trying to get answers. The AI system needs fixing to help customers with open work orders reach a human being that can answer quations.
Dell B,
Cedar City, UTAwesomely great!,
He was thorough, friendly, early and a joy to converse with. Also gave tips to keep our appliances maintained
Greg L,
Lahaina, HIThank you
Jose was professional and on time. Je got the job done quick, too.
Edward M,
Calimesa, CARefrigerator Service
I realize this review is primarily for Norberto and he was courteous and appeared to have completed the work on my Kenmore Elite Refrigerator so I felt it only fair that I give him the correct rating. My concern is I am not sure whether my refrigerator is REALLY fixed and no blame should be placed on Norbert or any of the technicians assigned to this repair of which there were 4 beginning August 29, 2025 thru today, October 8, 2025. I would like to speak to someone regarding the over all quality of the service process and via AI. If that is a possibility, you should be able to find all my contact information as you have been sendinging texts, emails & I even was invited to a Virtual call at one point. I hope this gets to someone in hopes it will help the next customer expect a better experience than I had. I am 74 and to my knowledge have always had Kenmore appliances subsequently subscribing to your warranty programs. I look forward to speaking to someone soon. Thank you!
Florence A,
El Monte, CAGreat job
He was very professional explained a lot of things to me he seemed very knowledgeable on what he was doing would recommend him to anybody to have work done.
Maureen P,
Rancho Cucamonga, CA