Kenmore Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
47.4K
Average Rating
4.8/5
Carolyn Anger home owner
Mark repaired the hole in the water line on the back of the refrigerator. He cut the tube off above the pin hole and reattached. Repaired the same way as was done in Febuary 2026 and in 2025 . Pretty soon going to run out of line to cut off and will have to be repaired another way. Mark was quick in repairing it as he was here in Febuary with a guy named Matt.
Carolyn A,
Cantonment, FLWasher repair
Thought it was motor but he only needed to replace the capacitor
Mark A,
Lakewood, CASears Kenmore Series 80 Series dryer (older- >15 yrs.)
This particular technician has been outstanding, overall experience with him was truly amazing- thorough, timing thus instance today was fairly good yet AI scheduler was not at all ideal- dryer emergency last Friday p.m.- 1st time anyone came is this afternoon- 6-7 days later. Thankfully with 4 new parts this time!! I had 2 new parts 1-2 months ago!! The 1st time 2 months ago tech. came w/o parts so almost wasted trip then delay for follow-up replacement parts (2 vs. 2 ordered)!! Thank you, hallelujah. Amen!! Thank God I purchased service warranty so no extra charge after this new $100 service call charge. Amen!! B.A. Fox Howard County/Ellicott City, MD
Beth F,
Ellicott City, MDRating for Martin.
Martin was prompt, polite and very knowlegable. That says it all.
Linda C,
Palm Springs, CAGreat service
John was very professional and knowledgeable and helped me solve my problem.
Lorraine G,
Yorktown Heights, NYOn Time & Professional
Andrew arrived when expected. Quickly assessed our refrigerator issue and corrected the problem.
Michael B,
Cocoa, FLWonderful tech service
Brian was very professional, explained the problem well and then quickly resolved the issue after the part was received. Thank you!
Crystal S,
Manhattan, KSAutomated system
Very difficult to use your automated service. The repair man was Very nice. The automated service only gets a 1.
Barbara B,
Spring, TXFive stars
Jim did a great job repairing my dryer and washer
Sherry B,
Hamlet, INGreat Service
My technician, Stephen, was terrific. He was punctual, professional, polite, obviously knowledgeable, and very informative. The diagnosis was accompanied by a full explanation of the situation. I am pleased and thoroughly satisfied with the service call.
Judith R,
Belchertown, MA