Kenmore Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
47.2K
Average Rating
4.8/5
Refrigerator repair
Excellent service and explanation by Robert. He was courteous and helpful. Refrigerator works perfectly!
Juanita N,
Moreno Valley, CAgood
on time right part product now working good service thanks
James W,
Jacksonville, FLOutstanding service tonight
I'm very grateful that Andrew called me at about 7 pm saying that he was on the way and arrived at 7.30 pm Had he not taken this assignment it would be my second disappointment that a technician had not come as promised on 17 April to install the 3 parts for the washing machine Plz inform Andrew that I'm very grateful for having come so late in the evening to install the parts for the washing machine
Estate N,
Honolulu, HINathan Burd, Technician, Genius; Gentleman…
Nathan Burd, wonderful chap, saved us from having to buy a new washing machine today, and after 20 years of great service from my Kenmore elite HE front loader washer, it still works thanks to him! It's just that it took two days of delays, rescheduling and A/I texts and from several different numbers. It's confusing, it's frustrating, it's arduous , you can't go anywhere or do anything, it's a hostage scenario. "the technicians been delayed; the technician won't make it; would you like to reschedule? TWO DAYS of this. But I'm so glad now that we waited, because, well Nathan Burd. HOWEVER….. He asked me if I wanted to buy a Sears home warranty. We've had many Sears home warranties and other individual machine warranties from Sears throughout the years. My mother had them, my grandmother had them. I love Sears. And If I could sign him up for whatever problem we had, I absolutely would have. But he drove 200 miles to get to me. He was the only one available! They don't have anybody anymore! So why am I buying a warranty to deal with this kind of service? Now, mind you, this has nothing to do with Nathan Byrd. That young man is a genius. No doubt, he should be given a raise and fully commended for service above and beyond the call of duty. He had started at 7 o'clock this morning and still had to drive 200 miles home. There are no more Nathan Burds. He's the only one. Even If they would've said it's going to take two days for him to get there to begin with, I'd have said yes! But that's not what happens. We will not be doing business with them anymore, however. And that is a shame. We are and have been huge Sears customers, for over 30 years between my wife and I and 30 years before that with my family and I growing up. But thank you, Nathan, for being the hero of our house.
Dan J,
Salem, VAVery good service
Ken was very nice and answered alot of my questions. He got the job done quickly.
Jacqueline S,
Tucson, AZBetter call Saul
If you want your dishwasher fixed right you better call sears and if you are lucky you will have Saul as your technician he was very through and really knew what to do to fix the dishwasher awesome job from an outstanding guy.
Mary C,
Aurora, ILWasher repair
Rudy was great. He diagnosed the problem quickly and verified that my washer was working correctly after he did the repair (drainage hose problem).
Cynthia H,
West Covina, CAExcellent
Friendly, professional, thorough and quick! Charles has repaired for us prior to- we are always happy he is assigned to us.
Guy Y,
Roy, WAReview of Keychaundre's service.
Keychaundre was thorough, calm, and methodical in determining my washing machine's problem. He was friendly and did a great job in explaining everything to me. Great tech!
James C,
San Francisco, CAKnowledgeable
Great young man. He knew exactly what he was doing. Very respectful, knowledgeable and kind.
Ramon B,
Chesapeake, VA