Kenmore Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
47.4K
Average Rating
4.8/5
Knows how to engage with the elders
René was very good at explaining to my 92-year-old mother what the problem was and how she could prevent turning the oven on inadvertently. We fortunately did not have to replace anything on the 2015 Kenmore stove.
Aileen W,
Laredo, TXPrompt Service
Robert was professional and friendly. My wife and I were impressed with the diagnostic and results
Raymond H,
Parks, AZJestavian is great! AI scheduling is not so great.
Jestavian was efficient, professional and nice about showing my engineer husband what he was doing. He also gave us honest advice about our options and didn't just tell us to get a new dryer, even though ours is 23 years old. On the other hand, the AI scheduling system is awful, and it's impossible to get a live person on the phone.
Erika E,
Golden, COThe best!
Ralph is the best service tech. Very efficient and gets the job done! Thanks to him I can get my laundry done.😊
Belinda C,
San Angelo, TXDryer Heat Sensor Replacement
Dylan explained what was wrong with the dryer and provided excellent service. He was very easy to work with.
Honey Z,
Flat Lick, KYService Technician
Ramiro is a great service technician. He is very friendly, courteous and professional. He explains what is wrong and what is to be done for repairs and answers any questions. Ramiro is an asset to your team. Thank You
Pam L,
Troy, NCProfessional
Chris was very professional, and didn't hesitate to go to work!
Michael H,
Fort Worth, TXExcellent service
I didn't think I wpuld be able to an appt same day let alone within the hour. Diagnosis was quick and to the point. Estimate within seconds
Michelle R,
Summit, NJOutstanding technician!!
Sergi was outstanding, knowledgeable and professional. I was very frustrated when he showed up October 29th as I have been trying to fix the lights in my fridge and freezer. I had been stood up 3 times by sears which had nothing to do with Sergi as he was awesome. I'm trying to negotiate the price for my protection agreement since I was stood up 3 times and wasted 3 vacation days to Sears. But can never get a live person to negotiate my protection agreement!!!! Customer service for sears us the worst ever
Sherrie G,
Boulder, COGreat service
Israel did a great job. Very knowledgeable and was able to communicate exactly what was wrong.
William J,
New Orleans, LA