Kenmore Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
47.4K
Average Rating
4.8/5
Washer machine
The guy was very pleasant n fast n left r home clean as well Thank U n Bsafe
Mario P,
Carol Stream, ILService survey
Mr. Elio G was very professional, knowledgeable and courteous. He made sure the furnace was working and he always leave a clean working area.
Doug&maria T,
Upper Marlboro, MDDryer repair
The best part of my experience with Sears Home repair warranty program was Horace. He did everything right. He called when he was on his way. He's professional and experienced. Now when it comes to your customer service you all rate zero stars. Your AI system doesn't work for the customers. Your system should call if the repair team will not make it. Don't let the customer take off time, cancel appointments, if the repair team will not make it the next day. I've paid out more monthly contract payments than I'll ever recoup in repairs. Fix this please!
Barbara B,
Chicago, ILFreezer ice dispenser repair
Matt was able to diagnose and repair an older model refrigerator, keeping the family from buying a new unit.
Cary H,
Hickory, NCTechnician Lu
Technician Lu kept us updated with his arrival time and called ahead like we asked. He was pleasant, knowledgeable, and able to fix our microwave. He was clean and efficient. Thank you!
Alan K,
Bayside, NYService
William was on time, introduced himself although he's been here a couple of times before. He was friendly and the machine fixed quickly and explained what the problem was.
Deborah M,
Fordyce, ARTechnician Service
My overall experience was a two star, but the technician is a 5 star once he got here. The first appointment was canceled on day of because the technician didn't have the tools needed to fix the dishwasher. The next two appointments were canceled, day of appointment, because there wasn't a technician available. And not being able to talk to a LIVE person is unacceptable!!!! No business should be 100% AI, especially a service company. I was considering purchasing a Sears Home Warranty but knowing it's AI only, Sears is no longer being considered!
Patricia W,
Grove City, OHExcellent
Very polite and professional. Very knowledgeable about all my Kenmore appliances.
George L,
Warrensburg, MODryer repair man
He was great and very helpful.I will request him again next time.
Janet O,
Lenexa, KSOverloading the washet
Explain to us as to what can cause the problem
Nadine W,
Jamaica, NY