Kenmore Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
47.4K
Average Rating
4.8/5
Great service
Quick , efficient and polite. Item needed was available and installed. Scheduling was awesome.
Sharon H,
Rockford, MIHe was great.
He was a great tech!!! The one you had scheduled for my original service call is a scammer as he told you he came and replaced parts on my dishwasher and as you can see from the photos was clearly lying.
April L,
San Diego, CAIce maker repair
This is the second time Ken has come to my house for a refrigerator repair. Each time he has done an absolutely thorough, competent, and careful job. He ties up all the loose ends. Furthermore, he is personable, kind, and knowledgeable. I would like to request him for all my future refrigerator repairs. I give him a 10 out of 5!!! just terrific
Olivier B,
Tucson, AZAwesome tech David
David W is the only competent tech that came to repair our refrigerator. First tech did not diagnose properly even though he was told they had to add Freon prior visit. Also, first tech left minor damage on fridge. Tech two Raphael was polite but refused to work on fridge because I filed a claim. Finally David came out and properly diagnosed and ordered mor parts to complete the repair. Finally after 4 weeks and four visits our fridge is up and running again. I do not like sears AI process one bit. I don't like the fact if you have an issue you cannot talk to a live person and request a tech or particular time because of issues. Sears must think it is not an inconvenience to take off work or that everyone has remote jobs. You need to do better with this process.
Laura R,
Geneva, FLExcellent
Christopher arrived when expected.....he was friendly and efficient......am extremely please with his service.
Susan H,
Leesburg, FLReview
Cornelius has excellent communication skills and explained very comfortable, understandable in repairing our refrigerator. His knowledgeable professional skills are very highly qualified. Do not ever lose him. We would very much want him to do all our appliances fixtures!!!
Diane M,
Mililani Town, HIWasher repair
The service as far as the phone and dealing with AI was terrible. But thankfully the technician was amazing and pleasant!
Linda G,
San Gabriel, CAExcellent Service
Our appliance was promptly and professionally repaired. We really appreciate getting our appliance working again. Keep up the great service!
Natividad Y,
Elsa, TXDryer repair
Had to wait alll day, but I am well pleased with the results!'
Linda W,
Perry, FLTech
Very professional and took the time to explain what was wrong and also showed how he fixed the problem
Brian M,
Chester, VA