Kenmore Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
47.4K
Average Rating
4.8/5
Great work!
Martin very friendly, knowledgeable and helpful. Very clean work, explaining every step of work performed on the water heater and making sure it is working properly before leaving. Thank you Martin!!!
Dora M,
Temecula, CATechnician was fine; customer support is impossible
The technician came out and did what he was supposed to. However, I was double billed and every means possible that I explored to contact Sears about giving me a refund, leads me to a dead end of websites that only accept bill payments, but give no contact information or telephone numbers with a limited option AI assistant that cut you off and hangs up if you don't give a response that it gives us an option. No chance to talk to a human being at all. This is the last time I will do business with Sears. No wonder they're going out of business.
Eric F,
Clinton, UTService man
James was professional and did a great job of explaining our washer problems
Larry G,
Henderson, NVNeed new software
Kenneth was a good tech. Your software system stinks. I waited for the second appointment to show up and and no one ever did att the appointed day and time. Finally gave up and three days later an appointment was issued. Meanwhile I wasted a whole day waiting for my request to be filled. Repeatedly tried to find a person to talk to and got nada. My previous experience with Sears had been good. I will not use your service anymore. Tech was great, securing an appointment was not. The software kept scheduling a virtual appointment so was of no use to me. You need more options for scheduling as well. I'm pretty sure no one on your end will ever read this and try to fix it. I would think about half of your potential customers give up and schedule with another company.
Susan S,
Wilmette, ILWashing Machine Problem.
Willa She is the greatest technician sears can have !!! Excellent knowlege Her Attitude also is great !!!
Leopoldo S,
Santa Fe, NMThe best service man we've ever had.
Mehrdad carefully explained the work that needed to be done. He even came at 7 in the evening because we had been waiting a ling time to get our ice maker fixed. He was pleasant and patient. His great service made up for the inability to speak to a human at Sears Home Services. The AI system will not give you a time when service will arrive; only sometime between 8-5. You end up having to wait around all day to make sure that you don't miss the service. AI asks for the model of the appliance to be serviced but never gives that information to the service man so he ended up having to come back after the part was ordered.
Wayne O,
Mukilteo, WAFixed leak in freezer.
Technician fixed the cause of the leak. He was good. One thing that can be improved is the window of when technician will arrive. I understand that it's beyond your control. It was also very difficult to talk to a live agent.
Ernestina M,
Alexandria, VARoman
Great guy great service on time good employee. Good good.
William D,
Houston, TXStanley Seeman
She was great! And my dog loved her too. And she has great taste in people.
Stanley S,
Long Beach, CAVery efficient & gets the job done
They communicated arrival & were able to fix my dryer within the visit. I appreciate their time. Will definitely use Sears next time.
Elaine E,
Suisun City, CA