Kenmore Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
47.1K
Average Rating
4.8/5
Very knowledgable
Juan arrived on time, checked out my 16-year-old stove/oven, and, though the news was not good, (replacement part no longer available) he gave me so much information about how to move forward that I didn't mind paying the mandatory fee for the visit.
Katy J,
Guaynabo, PRCompetent
Understands the technology and works efficiently. Was unwilling to mask while working on dryer but did agree to close the four and open the window. Masked when not working on the dryer
Kim A,
East Falmouth, MAProfessional delivery
Hector and his partner showed care in how they delivered my freezer. They were careful not to hang it into anything so as not to damage the freezer or my property. They were pleasant to talk to and answered any questions I had.
Andy S,
Wayne, NJRefrigerator repair
I was very pleased with Joes performance as a knowledgeable technician. The company he works for does not impress me! May 4 we waited all day for a technician to show up. We did receive notice a technician would be here on May 4 2026. No show no call! Soon after receive email to reschedule, like it is my fault. There's no way to speak with a live person to figure things out Recommendation ( your client service needs some major changes)
Albert D,
Otisfield, MEFixed the leak
Steve arrived on time. They identified the problem and corrected it. They were very polite and professional.
Larry B,
Delton, MIWow
Repair guy was nice. But calling sears was a mistake on my part. Refrigerator part was under warranty but the price I was quoted for a compressor install not including compressor was 790.00 . I was thinking well 129.00 fee for service call can come off the bill but I was going to have to wait a week and half to get it fixed. And pay for the entire bill right then or no fee will come off the price so I just paid 129.00 and cut my loss with sears I felt the price was so high just for labor . I will never call sears for any repairs anymore it's not worth paying 129.00 to come out and tell me my refrigerator is broke and get quoted such a high price to fix it . I advise customers not to waist money on a service from sears . You're just paying sears employee wages to run around town and give out high prices so high that you can just buy a new appliance and be back in the refrigerator business in less than 2 days. That my opinion survey on sears. Repair.
Lamar F,
Chickamauga, GAGreat Service!
Sergio was on time, very friendly, and knew his stuff!
John B,
West Hills, CADryer Repair
Gregory was courteous, professional, helpful and knowledgeable also very friendly.
Betty O,
Green Valley, AZWasher repair
Ricky did a good job repairing my washing machine, thank you very much.
Cydney W,
Eagan, MNService Provided By Angelo S - Oven Not Keeping Temperature
Angelo diagnosed issue as being control card related. Parts were odered and a subsequent home visit made to swap out the defective part. Angelo tested the oven once installed and no issues discovered.
Peter P,
Scottsdale, AZ