Kenmore Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
47.4K
Average Rating
4.8/5
He saved you
AI was horrible, He was professional, came with everything necessary. His customer service was great but my appointment was rescheduled twice twice and then cancelled with a text message. Telephone system horrible
Lisa E,
Hertford, NCAmazing experience
Very friendly and knowledgeable technician! Resolved a mysterious case of my washing machine not working properly in 5 munutes! Im very impressed! Thank you James!
Vitali R,
Las Vegas, NVDishwasher service
I never received an owner's manual with my dishwasher there was a lot of information that Armando provided to me that is very beneficial and truly appreciated.
Shaun P,
El Cajon, CATechnician visit
He was absolutely very helpful and was able to resolve all my questions and he provided superb customer service
Theresa W,
Pearland, TXDryer repair
Job well done. The repairman was very knowledgeable. The schedule process could be improved.
Charles B,
Soddy Daisy, TNThanks for your help
Sean did a great job. He was fast, friendly, informative, and very clean. Couldn't have asked for anything better.
Kristen C,
River Falls, WIWasher repair Dino was here right on time
Dino was here right on time for the repair nice guy. I can't wait to start my washing..
Jamesdeanna T,
Kansas City, MOHonest, professional service!
Peter contacted me ahead of time to let me know he was on his way and how soon he'd arrive, which I appreciated. I found him to be honest, knowledgeable, courteous and professional. The repair of my washing machine went smoothly, and he gave me additional helpful information. Very pleased with the service I received!
Diana O,
Lakeside, CAReview of Jose
He did a very professional job. Was very polite and helpful.
Susan C,
Phoenix, AZEfficient and helpful
Jose did a great job. Professional and helpful. My only frustration is with your sears home service scheduling system. Part was delayed. System told me I needed to reschedule. Link to do that has no electronic option to reschedule. Tried many ways of looking up, thru help and search function to no avail. Called the number which is AI agent to reschedule. System then continually shot me emails that part arrived and I could move up the service appt. Again, no option from link to do that easily. I left it as is rather than go thru all that again. If you want customers to use self service, improve the site and functions so they can do it.
Jill M,
Rancho Palos Verdes, CA