Kenmore Repair Reviews

Showing Most Recent Reviews From Verified Customers Of Sears Home Services

Total reviews

47.4K

Average Rating

4.8/5

Review of Jose
January 09, 2026
Overall rating

He did a very professional job. Was very polite and helpful.

Susan C,

Phoenix, AZ
Efficient and helpful
January 09, 2026
Overall rating

Jose did a great job. Professional and helpful. My only frustration is with your sears home service scheduling system. Part was delayed. System told me I needed to reschedule. Link to do that has no electronic option to reschedule. Tried many ways of looking up, thru help and search function to no avail. Called the number which is AI agent to reschedule. System then continually shot me emails that part arrived and I could move up the service appt. Again, no option from link to do that easily. I left it as is rather than go thru all that again. If you want customers to use self service, improve the site and functions so they can do it.

Jill M,

Rancho Palos Verdes, CA
Highly professional
January 09, 2026
Overall rating

Holi was on time, courteous and extremely professional. We highly recommend him.

Bernie S,

Honokaa, HI
Fantastic service man
January 09, 2026
Overall rating

Robert was courteous, very knowledgeable, and it was a pleasure having him in our home

Richard G,

Livingston, TX
Above and Beyond
January 09, 2026
Overall rating

Israel was excellent - knowledgeable. Didn't give up at the first sign of possible failed parts. He continued to investigate.

Marcy M,

Atlanta, GA
Fridge ice maker repair
January 09, 2026
Overall rating

Wonderful man. Analyzed the problem and fixed in 15 minutes. Very happy

Kelly G,

Eden Prairie, MN
Serviceman
January 09, 2026
Overall rating

Great service, professional. He explained what the problem was and how to repair.

Audrey B,

Ellenwood, GA
Amazing Service
January 09, 2026
Overall rating

William is professional and courteous. He arrived at my home within the appointment timeframe, addressed the on-going issue with my appliance and resolved it with precision.

Terance B,

Hillside, NJ
Great
January 09, 2026
Overall rating

Madho was very thorough and knowledgeable and explained how to wait until it was cold enough to load the items.

Veronica M,

Benicia, CA
Ignacio
January 09, 2026
Overall rating

Ignacio provided great service, communication and he was very fast in finishing his job.

Anett C,

Yuma, AZ