Kenmore Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
47.4K
Average Rating
4.8/5
Dryer repair
Very courteous and professional. Was ontime and was very thorough.
Denice B,
Fullerton, CABest technician from Sears so far
Excellent service! The technician came to repair my refrigerator and was extremely helpful, knowledgeable, and gentle throughout the entire process. He took the time to explain what was going on and gave me great maintenance advice to help prevent future issues. You can tell he truly cares about his work and his customers. I highly recommend him!
Vanessa F,
Wichita, KSGood experience
Personable and helpful… would use service again if necessary. Thanks
David V,
Dartmouth, MAgood job
Tech Josh was one time , completed repair satisfactory, explained about replaced part.
Louis B,
Haines Creek, FLTechnician gets a 5 star
Although our kitchen range was unrepairable, I loved the interaction with the technician. He explained the problem with the oven very well, also he was kind and very polite. What I dislike Sears, I hate your policy of AI. if it takes me an entire year to find a Repair Service business that we can can communicate with verbally then so be it!
Odessa B,
Shaker Heights, OHBurner not working
Patricio was very professional, respectful and pleasant. I hope if we ever need something repaired again, he is sent again.
Russelvicki S,
Santa Rosa, CAExcellent
Juan was knowledgeable about the dryer. He checked all issues and was able to get us back up and running properly.
Fayetta B,
Bessemer, ALDryer repair
Johnny was on time (actually was able to come earlier) and fixed our noisy dryer by replacing some rollers and cleaning out years of lint. Great service!
Kevin C,
South Pasadena, CACorn and assistants outstanding
Service tech are outstanding. Only complaint is this repair service started in November 2025 and was rescheduled six time by AI. Received Part was sitting on Dryer since December 2025. Difficult to get AI online does not address this issue and rescheduling is always 2 weeks delay.
Arnold C,
Kaneohe, HICraig provided good customer service
Craig was a good technician. Your hourly rate is ridiculous.
Tere S,
Lake Jackson, TX