Kenmore Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
47.4K
Average Rating
4.8/5
Marcus G.
He was very polite and got the job done quickly.
Peggy F,
Coshocton, OHknowledgeable
Roger is very good and knows what he is doing.
Arlene W,
Mooers, NYGreat Service
Thank you Andrew!! It took a while for the part to arrive but Andrew did a great job.
Botao Y,
San Marino, CADryer repair
Verley was great. Excellent customer service. Was able to figure out the issue and resolve it.
Ulysses C,
West Palm Beach, FLMicrowave repair
I'm impressed by the quick appointment and shipment of the part. However, I do thing it is a bad design flaw that a broken latch will cause a circuit breaker to trip.
Daniel K,
Chicago, ILservice provided by Drew
Definitely a five-star experience, so knowledgeable and professional. A pleasant experience
Michael M,
Jamestown, NCGreat
Conrad Was great he called to let us know when he would arrive. Was timely and fixed the dryer. Very professional. Thank you
Ann J,
Fairfield, CAcustomer
Avarie is a outstanding technician. He went above and beyond to make sure we would get our refrigerator running again. He came twice to our home. The first time he diagnosed the problem, ordered parts needed & we received them in 2 days. Unfortunately, it took Sears another 2 weeks to send someone out here. Insisting I still needed another part. I hope now my refrigerator continues to run. Today is 2 months exactly since the problem started. Thanks to Jade & Mark helping to get a quicker appointment to get this all resolved.
Monica M,
Franklin Square, NYDisappointed
I have had a Sears maintenance agreement for over 20 years. For the last two months it has been the worst experience we have ever had. we've had a number of technicians come to the house. Each technician had to order different parts. Seems like they weren't sure what was wrong with my dryer. We had at least four possibly five no-shows from the technician or my wife had to stay home and wait for them with a no show of a Technician. Every time we called we are connected to the automated system with the AI agent, or you could not get any information about the repair or what was going on. After weeks of trying, we finally talked to our couple human beings kept telling us how sorry they were for the inconvenience. They were going to expedite the process so we can get our dryer fixed. Well that was told to us a couple of times but it still took over two months to fix the dryer. After a number of different technicians that came out, it still wasn't repaired. Frank was the last technician to come out put the parts in so the dryer is working right now. Frank did a good job. very disappointing I called the Better Business Bureau and complained of them contemplated getting a lawyer because of the length of time and miss information that we were getting. Contemplating canceling my maintenance agreement. Years ago this would've never happened. They were very good at the repair or replacing your appliance. Not so much anymore. It be nice to have real people to handle the situation so you can get things done the right way. Again, very disappointed in the whole process.
John D,
Pittsburgh, PADry er repair
Darrin was very professional and courteous. He called ahead and arrived n time.
Kenneth C,
Memphis, TN