Kenmore Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
47.3K
Average Rating
4.8/5
Scott called before appointment and was thirough
It took 5 times for someone to complete job 1 was ordered parts 2nd & 3rd time no show by tech 4th time discovered wrong part was ordered and 5th time actually completed!!! Horror dealing with AI
Dina G,
Oxford, CTMonique Williams
He was quick and efficient my dishwasher is working good.
Mamie A,
Daphne, ALService on dryer
On time ,professional , found problem and fixed in acceptable time. I enjoyed his professional as well as informative service
Deborah E,
Hattiesburg, MSStephen was Prompt, Professional and Pleasant
Stephen was Prompt, Professional and Pleasant. He successfully identified the problem and repaired the oven. He is certainly an asset to Sears home appliance team.
Lenore C,
Danvers, MAWasher repair
Very pleasant to work with, knowledgeable, great communication skills. Would recommend for future repairs
Irena L,
North Royalton, OHService Call
Good he explain everything that was wrong with trash compactor.
Marcia F,
Brockton, MARepair of Washer and Dryer
Tyler was efficient and knowledgeable. He listened to our concerns, explained things well and also gave us tips to use our appliances more efficiently.
Janet Y,
Battle Creek, MIThe tech 's name was Bruce B.
Bruce was Very knowledgeable, patient and extremely helpful. I need a new washer, but he showed me how to navigate around the problem until I can get one. AND I actually think it's working NOW as long as I use only 1 rinse at a time. However-:I will NEVER purchase a Sears product or service EVER again. Yesterday, You had incorrect info about my washer and I spent 1 & 1/2 HOURS on the phone, text, email, your websites and could NEVER get a live person. Your chat 'people' are imbeciles with no option for the customer to personalize the dialogue. I was almost in tears and gave up. AND your products have deteriorated. I bought my Kenmore 300 series top loader washer in September 2017 and it needs to be replaced ?!!! Already!!!?!! And it was VERY expensive. Kenmore used to be the Gold Standard in appliances. Bruce was Excellent, but NO Sears for me EVER again, until live people answer the phone.
Donna K,
Salem, ORVonzell
Although i didnt expect the washer to need service this soon and had to wait for the part to come off back order,i am happy the washer is repaired. Vonzell is highly professional and an asset to your company... Thank you
Bernard N,
Braintree, MAReplace Washer lid
Gilbert was FANTASTIC !! He was experienced, knowledgeable, and friendly.
Judith H,
Anaheim, CA