Kenmore Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
47.3K
Average Rating
4.8/5
Disappointed
I have had a Sears maintenance agreement for over 20 years. For the last two months it has been the worst experience we have ever had. we've had a number of technicians come to the house. Each technician had to order different parts. Seems like they weren't sure what was wrong with my dryer. We had at least four possibly five no-shows from the technician or my wife had to stay home and wait for them with a no show of a Technician. Every time we called we are connected to the automated system with the AI agent, or you could not get any information about the repair or what was going on. After weeks of trying, we finally talked to our couple human beings kept telling us how sorry they were for the inconvenience. They were going to expedite the process so we can get our dryer fixed. Well that was told to us a couple of times but it still took over two months to fix the dryer. After a number of different technicians that came out, it still wasn't repaired. Frank was the last technician to come out put the parts in so the dryer is working right now. Frank did a good job. very disappointing I called the Better Business Bureau and complained of them contemplated getting a lawyer because of the length of time and miss information that we were getting. Contemplating canceling my maintenance agreement. Years ago this would've never happened. They were very good at the repair or replacing your appliance. Not so much anymore. It be nice to have real people to handle the situation so you can get things done the right way. Again, very disappointed in the whole process.
John D,
Pittsburgh, PADry er repair
Darrin was very professional and courteous. He called ahead and arrived n time.
Kenneth C,
Memphis, TNGreat Technician
Andrew was quick, efficient and friendly! Although he was not able to fix our refrigerator he was very helpful.
Tressa W,
Bloomington, INGreat Job
Fast professional service. We are happy to have our washer running again.
Jonathan H,
Lufkin, TXExcellent repair service
Excellent repair service, top marks all around. Demonstrated knowledge of the product, efficient and accurate in repairs, personable and had strong leadership/mentoring skills with newer employee in training.
Connor H,
Honolulu, HIDryer repair
Francisco was very friendly and knowledgeable. He was able to quickly diagnose the issue and had the repair part to complete the job quickly.
Michael R,
Burbank, CADryer Repair
The technician within the time frame specified and was quick and thorough. Was also friendly and informative.
Bryce T,
Seattle, WAGood technician!
Knows his stuff. Diagnosed my dishwasher problem right the first time. Got the right part. Installed it quickly. Good job!
David B,
Colorado Spgs, COExcellent
Tech was Professional, friendly and polite. Called before hand to let me know he was on his way.
Martha P,
Watsonville, CAExcelent workman
He helped by stating is is covered by my home warrenty
Harold A,
Montgomery, TX