Kenmore Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
47.4K
Average Rating
4.8/5
Refrigerator repair
Excellent work repairing broken wires for our refrigerator's ice maker. I recommend asking for Drew as he understood how to correctly make the repair instead of replacing the entire door.
Kenneth C,
Greensboro, NCHelful and thurough service
Mohammad showed up on time and also he was kind enough to help me take the food out of my freezer and went through everything with me about my fan freezer and made some adjustments then greased it and it was good to go. The noise stopped and the fan worked fine. He then helped me put the food back and my large freezer back on a high shelf, which were tasks he did not have to help me with so I am grateful for his extra time and assistance.
Jamie M,
Carmichael, CARefrigerator ice maker repair
Mark does a fantastic job diagnosing the problem and searching for the parts to make the needed repairs! Wish you had more technicians that have his work ethics.
Susan H,
China, TXGood Job Jimmy
Appreciate both of the technicians! Very informative and complete. Would recommend.
Matthew H,
Myrtle Beach, SCGreaaaaaate
Right on time . Understanding re the outrageous service fee to make a minor repair.
Senora S,
Washington, DCJeremiah is an excellent Technician!
just now New Jeremiah, our technician in San Antonio, was excellent! Very knowledgeable & efficient in refrigerator repair. 5 star rating out of 5! However, Sears Home Services, is a 0 rating out of 5! No one can speak to a real person! The AI is terrible. There were 3 prior automated appts scheduled that were no shows. 3 No shows! I was given a broad time window each time and had to take off from work for nothing! The diagnostic appt was on 6/3/26, ordered part and received on 6/4/26, with the final repair finally done on a Saturday, 6/20/26. The technicians can't even talk to anyone. Pathetic!
Pinmore W,
San Antonio, TXReplace Ice Maker
Anthony was personable, knowledgeable and very efficient. He carefully ascertained all necessary parts were provided, examined the ice maker and location of electronic control parts. He then carefully removed the old parts and installed the new replacement parts. He set aside the old worn parts and cleaned up the area he worked in. He was very thoughtful.
Eve E,
Union City, CAGreat technician
He diagnosed the problem came up with a solution fix the problem. What more do you want very friendly easy to get along with thank you Elijah.
Randy M,
Morgan Hill, CAAwesome guy, David A
David was a great technician. Very nice and knowledgeable. He deserves a raise 😊
Audrey B,
Santa Rosa, CASears Services
Knowledgeable, courteous, dependable services from sears as you would expect from sears.
Bobby C,
Columbus, OH