Kenmore Repair Reviews

Showing Most Recent Reviews From Verified Customers Of Sears Home Services

Total reviews

47.2K

Average Rating

4.8/5

Refrigerator repair
March 23, 2026
Overall rating

Jeffrey was great on the clogged drain in my refrigerator. This issue came after he left, the refrigerator would not get below 50 degrees, I had an appointment for a technician to come ot on Monday, I took off work all day without pay, I had a confirmation, and the message said they would call before they come. Called the AI number and it said the technician was 2 away from me and that was at 3:00. Then again no one called or showed up. I called the AI number again and they said my time has past and I would have to reschedule. I can't take another day off, will have to find someone more reliable to come and fix the issue. This is unforgivable I will take a call only if it is a human since AI can't do anything .

Donna B,

Baltimore, MD
Jameson Jackson 5 stars
March 23, 2026
Overall rating

Very courtesy experience was prefect . Thank you for been on time and very attentive

Rubye C,

Memphis, TN
Sears Tech Service.
March 23, 2026
Overall rating

Angry is an incredible, knowledgeable and kind Technician. Answered all questions. Very thorough.

Susan R,

Winter Haven, FL
Tech service excellent !
March 23, 2026
Overall rating

But your AI service sucks. I still have another fridge broken.

Susan R,

Cape Canaveral, FL
Jackie Gilstrap, customer
March 23, 2026
Overall rating

Sears tech was kind and knowledgeable about my Kenmore freezer. I was glad he was the same one who came before and diagnozed the problem.

Jackie G,

Dothan, AL
washer/dryer repair
March 23, 2026
Overall rating

The service tech was right on time and di a great job. Very pleasant guy to have here for our repairs.

Larri H,

Kingman, AZ
Sears home service
March 23, 2026
Overall rating

Excellent fast service. Eugenio is a great rep for Sears.

Kenneth B,

Livermore, CA
Vincent is the BEST!!
March 23, 2026
Overall rating

Vincent is the BEST! He showed up early, diagnosed the problem immediately and then replaced the ice maker asap. Vincent was polite and very personable, and I highly recommend him

Suzin R,

White Plains, NY
5 Stars
March 23, 2026
Overall rating

Dwayne was informative, helpful and quick with the services provided.

Lauren S,

Sulphur, LA
Appliance part repair
March 23, 2026
Overall rating

He was knowledgeable, efficient, very professional. He arrived on time as scheduled and had the peace replaced very quickly..

Jennifer H,

Wilmington, OH