Kenmore Repair Reviews

Showing Most Recent Reviews From Verified Customers Of Sears Home Services


Total reviews

47.4K


Average Rating

4.8/5

?
April 06, 2026
Overall rating

Kevin is experienced and knowledgeable and tried to repair the washer, but it was too old and too many parts were broken or rusted. He was fine. The washer was not.

Charles P,

Norwalk, CT
Time management
April 06, 2026
Overall rating

Fixed quickly. Only problem is I mentioned to the person that took the information to set up the program that nobody would be home till after three they said no problem. The technician will call you an hour before which never happens. They call that they're on their way luckily my husband was nearby and went back home. That needs to be better communication that's not the service person. That's the way y'all handle the system.

Maria V,

Houston, TX
Great service
April 06, 2026
Overall rating

Desmond was great. He kept in touch with timing he will arrive and got the job done and very kind!

Justine B,

Little Falls, NJ
Top Knotch Service
April 06, 2026
Overall rating

Excellent service from Charles. He quickly solved the problem, explained the repair, and fixed it.

Gerry P,

Wayne, IL
Good experience
April 06, 2026
Overall rating

Technician was very personable and completed the repair in a timely manner

Allan V,

Bloomsburg, PA
Excellent
April 06, 2026
Overall rating

Roy quickly found the problem with my 9 year old Kenmore washer. He explained what would need to be done to fix the leaking bearing and the cost. He recommended a new washer and a list he recommended along with recommending getting a 3 year warranty. I got my new washer the next day and is working great. I am am letting others at work to get Roy for their next washer repair.

Priscilla H,

Friendswood, TX
Service by Henack
April 05, 2026
Overall rating

Nice guy - polite, efficient and diagnosed my refrigerator's problem in a flash.

Terri I,

Casselberry, FL
Friendly and competent!
April 05, 2026
Overall rating

John knew exactly what I was doing wrong in trying to turn off the change the filter light. He showed me too! Then he did the regular maintenance on my refrigerator, all done in a short time, yay!

Dianne G,

Oxford, FL
My experience
April 05, 2026
Overall rating

Good service communicated when he was coming and completed my work on the oven

Robert N,

Vallejo, CA
Refrigerator repair
April 05, 2026
Overall rating

Very personal explained everything make sure he went through to see if things were working he had a training Wedding explained everything to him did an excellent job

Laura M,

Grand Rapids, MI