Kenmore Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
47.1K
Average Rating
4.8/5
Roman's Service
Roman was great. He diagnosed the problem, ordered the part but due to the warehouse not paying attention to the fact that ours was an older model and the part ordered would not work without a newer model of another part, and said part would be here BUT could not be installed until Tuesday the 26th due to Memorial weekend, we cancelled the repair order. Twelve days without a working fridge is a long time, not to mention the food lost from the freezer. We liked Roman as he is personable, considerate and explains things very well.
James W,
Houston, TXVery helpful
Very helpful with suggestions and knowledgeable with the refrigerator needs as well as on the dishwasher, which had a stuck filter.
Matthew R,
Kennett Square, PAservice visit
Eliseo was courteous, efficient, and clear in his explanations. The only thing that could have been better would have him being able to fix my refrigerator. Apparently the damage was beyond the limits of the warrenty.
Mary K,
Gilmer, TXTop Tier professionalism and integrity
My highest commendation goes to Mr. Sayed for his expertise, courtesy, and integrity. He came fully "tooled up", quickly knew where to check, completed his diagnostics, and patiently explained the nature of the problem. Although I have had reason to doubt the honesty of repair and maintenance personnel in the past, Mr. Stayed is not one of them. He's a credit to the Sears Warranty company.
George W,
Cross Jct, VAService technician for refrigerator
I appreciate his being on time and taking the time to explain everything. I also appreciate his polite manners. Excellent communication skills and very professional!
Gladys N,
Chicago, ILRefrigerator freezer ice maker.
The new parts work perfectly. Terrell and Alex were very experienced.
Alonzo H,
South Holland, ILSuperior service
Gerardo provided excellent service. He worked quickly, left the area clean, and asked me to start a load of laundry to make sure the washer was working before he left. He was also very polite.
Alisha V,
Phoenix, AZFidel
Fidel was knowledgeable and very able to replace our refrigerator compressor and solve a water leak. He easily explained what he did and what we needed to do.
Meg H,
Santa Cruz, CAOutstanding service!
Great service and very helpful. Explained everything clearly with the freezer.
Lucy S,
Wichita, KSDishwasher repair
We couldn't replicate the noise. Patrick took the time to listen to the cycle I typically use and explained what each sound signified . If I hear the noise again, Patrick asked me to try to replicate it x then call Sears Service again
Sheila R,
Eugene, OR