JennAir Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
570
Average Rating
4.7/5
Efficient and knowledgeable
Mario brought my downdraft gener back to life by installing a new heating element.He was knowledgeable and efficient. A big thank you!
Margaret W,
Lennon, MIOwner
Paul was very knowledgeable, resourceful and attemptive. Took care of a problem that has lasted almost 8 wks between scheduling services but with no show of servicemen and when they did -"Donald"-couldn't do anything without an assistant that he supposedly had requested but didn't show. Finally Paul B helped us.
Leo C,
Annapolis, MDTechnician great, online system horrible
The entire online system is terrible. There need to be humans available to respond to questions and be able to contact if there are issues. The phone number brings me to an automated system and the online chat is automated as well. There is no option anywhere to contact a human. Good customer service must involve living breathing humans. I would not recommend sears home services to anyone, ever under any circumstances.
Laurie S,
Burlington, MAAssessment of Jen Air Refrigerator for replacement
He is one of the many Technicians who have have assessed the problem with our refrigerator since May 2025. He arrived on time and did the assessment and obtained my signature in a timely and professional manner.
Ferdinand O,
Silver Spring, MDExcellent technician
We had a very hard time taking apart the Jenn-air but in the end some perseverance and skills got the job done. Well done! Extra note to Sears - this is not a 1 person job and I had to help for a lot of the work!
Darrin S,
Lafayette, CAVery Thorough
Although Sade could not replicate the issue I noticed with my oven, she was very thorough with respect to her investigation. She tested every component on the stove a few times, but everything functioned normally. She told me what I should do should it happen again, but to also get a professional to inspect again.
Lisa R,
Chicago, ILVery nice & knowledgeable!
I appreciate his attention to detail & his knowledge of the issue.
Deanna B,
Denison, TXStove Cooktop Repair.
Isaiah was and very customer friendly. He made sure it was done right.
Robert J,
Atlanta, GAReplaced Jenn Air Oven Panel
David has been to my place twice, recently. He's very professional and helpful. All in all a good experience. Told him I hadn't received anything in the mail regarding the Service Contract I signed up for. You can get back to me on that. Thanks. Karen Crest
Karen C,
Lakewood, WAThank you Jim!
Jim was pleasant, professional, skilled, and helpful. The next day service saved our Thanksgiving!
Mary C,
Arundel, ME