JennAir Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
570
Average Rating
4.7/5
SEARS SUCKS
Scheduled and canceled at the last second 4 times. The last time, received text that they had done the work and charged me BUT NO ONE EVER SHOWED UP!!!
Maria E,
Loris, SCCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1755640042531
Called for repair of faulty burner on Jenn Air stove.
What a waste of time. He didn't bother to check the controls on the stove to determine where it was faulty. He told me that no part was available to repair the stove. Then he spent 30 minutes telling me about his aunt's house in New Jersey. He offered to sell me a warranty on my old refrigerator ( which needs a new seal) and my stove ( which has a faulty burner) . What?!! As he left he said if I found the part, he could return to install it and I wouldn't lose what I had already paid for the service fee. If the part was not available, as he said, how would I find it???? What a scam! Rip off!!
Benny R,
Rockville, INCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1755639612742
Disaster, no show for 2 days.
I waited between 8 am and 2pm yesterday 8/12, nobody showed up, then I received your text that your technician could not make it, and rescheduled for today 8/13. I waited today from 8 am, my attached 1:20pm screenshot showed your technician Robert will arrive between 12:59pm and 1:57 pm, but nobody showed up. I have been wasting 2 days. What is going on?
Cheng C,
Northport, NYCustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1755206983446
Jacob
He was fine, but the wait period was three months. Terrible service.
Janet E,
Montgomery, ALCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1752096823626
Didn't do what we needed
We've been trying to get someone out to install our stove top for weeks. We were referred here, we're assigned a workman, and he showed up knowing that we needed the cooktop installed (I had replied to an Ai chat bot weeks prior indicating as much). When he finally showed up, we were told they don't do installations. Completely wasted our time.
David G,
Columbia, MOCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1751493792997
Technician ok, but not experience not
This repair was on a rental and I was not there to observe the technician. However, when I paid for the part and the service he assured me I would receive a receipt, however I haven't received it yet and I am trying to find out how or when I can expect it. I tried to call you but was unable to speak to a live agent, so becasue of this, I must rate your service as not acceptable. That is a reflection on the company, not the technician.
Randy W,
Moorpark, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1749590756514
Didn't fix the problem and I paid $800
The technician incorrectly diagnosed the problem and when the control board wasn't the trouble, suggested I needed new relay boards which are not available. I did a little research and there are some other possibilities for why my oven isn't heating, none of which he checked. His solution: go buy a new one. So I'm out $800 and my oven still doesn't work.
Fiona G,
Ellensburg, WACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1749072754074
This satisfy with your performance, not providing Solution
Not good at all I was expecting much much better service And solution to the problem because I was the member for 15 year. I'm glad I have terminated.
Satish S,
W Bloomfield, MICustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1739928092041
recent service
Chad was a pleasant to work with however working with sears was a nightmare impossible to get clear answers and support from customer service
Joseph J,
Orange, CTCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1733352377286
Buyer beware
Employee fixed the issue with gas cooktop within 30 minutes of arriving. No problems with that part. Then told to "SIGN at the X" on his phone. Told to "sign at the 2nd X", again, without discussion. Not told exactly what I was agreeing to with my Signature. Asked employee "What are my told charges for your work today?" Verbally told one amount and electronically invoice/receipt emailed at a much higher amount. Called employee immediately after he left residence and several other times. Employee did not return any of my phone calls. I will never ever use Sears Home Services for in home repairs of our appliances.
Jerry Y,
Federal Way, WACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1731105277197