JennAir Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
570
Average Rating
4.7/5
Don't buy a Sears warranty
I paid for a Sears warranty. Then, I paid a $100 deductible. Tech came to my home and said that my cooktop was not covered. So, what was I paying for?
Dorothy C,
Glenn Dale, MDCustomer service response - SO#7084-13429825 We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1772502283683
Sears Repair Technician
Technician was a no show two appointments in a row. The technician didn't even have the courtesy to call me today. 31 December 2025 to let me know he wasn't comi g. I've been with Sears maintenance program for more than 25 yrs and I have never been treated so disrespectfully as I have been today and on 27 December 2025. On that date 27 December 2025 the technician was a no show. This is totally unacceptable and for what I pay in fees for the maintenance contract, I am so disappointed
Joanne H,
Torrance, CACustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1767391540289
Sears - why so inefficient?
Patricio was fine. It's Sears I am complaining about. Sears sent numerous emails asking details about the problem, which I answered in detail. They said this way they can come with the parts. I asked Patricio why he didn't have the parts with him, since he didn't do any diagnosing while he was here. Then he told me the part wasn't available on a 2 year old Jenn-Air and they would need to do research. Thanks Sears!
Jill A,
Sonoma, CACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our servic es. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1766563511191
Strong arm sales tactic
Rodney came to look at my trash compactor. He could not get it out of the cabinet but said it was a problem with the gears. I would have to find someone to get the compactor out of the cabinet and cost to repair would be over $700. I told him I needed to think about it but after I paid the service fee ($140) I found out that amount could only be applied to repair cost if I agreed to the repair on the spot. Customer Service refused to extend the time.
Katharine S,
Buffalo, NYCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1766443475793
Billy Destroyed My Venting System
Billy, the Sears technician, pulled my downdraft vented range out to do a repair on the oven and tore the duct system up as he replaced the bottom heat element. Trying to get Sears to recognize that this incident needs to be corrected has been a nightmare. I could not reach a person to speak, but instead was forced to interact with Samantha, an AI bot, and was repeatedly told that a new diagnostic technician would determine if the old technician had caused the issue and this person would decide if I was to be charged for their visit. I'm not sure why Billy could not have reported the incident and set up the repair. I would not now be feeling that I am a criminal trying to trick Sears. And, angry because I was not allowed to speak with a live human being.
Wanda B,
Palatka, FLCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our servic es. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1765924260071
Job was marked as complete but the issue has not been fixed
Job was marked as complete but the issue has not been fixed
Rachel S,
Budd Lake, NJCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services.
Sears Home Services on 1764976306533
Jennair refrig repair
Emanuel was prompt and provided good service, even though the parts were not available .
Darrell T,
Houston, TXCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1762901723499
Disappointment
No one showed up. Very disappointed. They said they would be here between 8-5
Kirsten R,
Frisco, TXCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1759528467719
Only took pictures
All he did was take pictures to send to the home warranty company. He then told them that he couldn't diagnose why the oven caught on fire so they said that they won't cover it. You can't diagnose if you only take pictures.
Deborah N,
Topeka, KSCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1758663870852
Rip off
The technician didn't do anything but show up and told me what I already knew no power to my cooktop it's was a waste of money if he wasn't licensed to check wiring to the appliance
Terricka P,
Jackson, ALCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1757626782222