JennAir Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
566
Average Rating
4.7/5
Billy Destroyed My Venting System
Billy, the Sears technician, pulled my downdraft vented range out to do a repair on the oven and tore the duct system up as he replaced the bottom heat element. Trying to get Sears to recognize that this incident needs to be corrected has been a nightmare. I could not reach a person to speak, but instead was forced to interact with Samantha, an AI bot, and was repeatedly told that a new diagnostic technician would determine if the old technician had caused the issue and this person would decide if I was to be charged for their visit. I'm not sure why Billy could not have reported the incident and set up the repair. I would not now be feeling that I am a criminal trying to trick Sears. And, angry because I was not allowed to speak with a live human being.
Wanda B,
Palatka, FLCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our servic es. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1765924260071
Job was marked as complete but the issue has not been fixed
Job was marked as complete but the issue has not been fixed
Rachel S,
Budd Lake, NJCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services.
Sears Home Services on 1764976306533
Jennair refrig repair
Emanuel was prompt and provided good service, even though the parts were not available .
Darrell T,
Houston, TXCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1762901723499
Disappointment
No one showed up. Very disappointed. They said they would be here between 8-5
Kirsten R,
Frisco, TXCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1759528467719
Only took pictures
All he did was take pictures to send to the home warranty company. He then told them that he couldn't diagnose why the oven caught on fire so they said that they won't cover it. You can't diagnose if you only take pictures.
Deborah N,
Topeka, KSCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1758663870852
Rip off
The technician didn't do anything but show up and told me what I already knew no power to my cooktop it's was a waste of money if he wasn't licensed to check wiring to the appliance
Terricka P,
Jackson, ALCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1757626782222
SEARS SUCKS
Scheduled and canceled at the last second 4 times. The last time, received text that they had done the work and charged me BUT NO ONE EVER SHOWED UP!!!
Maria E,
Loris, SCCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1755640042531
Called for repair of faulty burner on Jenn Air stove.
What a waste of time. He didn't bother to check the controls on the stove to determine where it was faulty. He told me that no part was available to repair the stove. Then he spent 30 minutes telling me about his aunt's house in New Jersey. He offered to sell me a warranty on my old refrigerator ( which needs a new seal) and my stove ( which has a faulty burner) . What?!! As he left he said if I found the part, he could return to install it and I wouldn't lose what I had already paid for the service fee. If the part was not available, as he said, how would I find it???? What a scam! Rip off!!
Benny R,
Rockville, INCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1755639612742
Disaster, no show for 2 days.
I waited between 8 am and 2pm yesterday 8/12, nobody showed up, then I received your text that your technician could not make it, and rescheduled for today 8/13. I waited today from 8 am, my attached 1:20pm screenshot showed your technician Robert will arrive between 12:59pm and 1:57 pm, but nobody showed up. I have been wasting 2 days. What is going on?
Cheng C,
Northport, NYCustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1755206983446
Jacob
He was fine, but the wait period was three months. Terrible service.
Janet E,
Montgomery, ALCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1752017860667