JennAir Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
570
Average Rating
4.7/5
Still not working
Although the repair man drove out on a Saturday in a snowstorm, he determined that the electric element was out but could not determine the model number on my Jenn Aire or the part number. Then wanted to charge me $129 when I joined the Sears Home Services plan which was supposed to save $30. I supposedly have 30 days to find the model or part number MYSELF to use the $99, or $129 if they do not find my membership they talked me into. I asked if he could pull the part and then just replace a matched part and he said that was not how this works. Since i got the Jenn Aire at Sears in Portage I thought a Sears repair personnel would be able to fix it, Evidently the store where I purchased it is now closed down. There is no way I see online at Sears or Jenn Aire to find a model number for the stove or a part number for the part as a housewife who knows nothing about repairing appliances. When I called the repair number to talk to someone I got an AI voice that stated there is no "real person" to talk to, that it is totally an AI service.....Or I could go online and talk to the chat-bot. Not helpful.
Linda N,
Knox, INCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1764715810906
Same old thing
It is hard to get an appointment and when an insurance item it's hard get parts or replacements. No person you can talk to to answer questions.
Marsha B,
Saint Louis, MOCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1749850457553
Finally
Mustafa was the third technician sent by Sears since January 9. He was fine. This review is for my overall experience. The first guy didn't even open the freezer and ordered the wrong part. He also couldn't find my house. The second guy was better, but he didn't inspect the inside of the fridge and ordered parts he didn't need as well. The one part I needed, the sensor, should have been on his truck and should not have required ordering. Also, because of a glitch in the ordering system, that sensor did not come when it was ordered, requiring several calls on my part to beg to get it reordered. Because of all this ineptitude, I was forced to wait over a month to get my fridge repaired. I am deeply unsatisfied. Also your call center is terrible.
Vicky M,
Alexandria, VACustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1739401128226
Problem was not solved
Non-functional part is still not working. He did not demonstrate the results and rushed to go away. Actually, the broken element remains in a non-working status. It has been almost 6 months since the first day of diagnostic and nothing has been returned to normal
Junzheng W,
Blue Ash, OHCustomer service response - We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on 1727560859960
Service
I was misinformed and told him he could park in any space. When the door person told him that he had to park in the service area he was rude to her. He then called me and was angry. I don't know all of the rules, but he shouldn't have been angry or rude. I was very uncomfortable and would prefer a different technician.
Barbara S,
Houston, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team
Sears Home Services on 1698961432159
Job Was Not Completed
The technician was courteous at first. When he was in the process of fixing our fridge he somehow shattered the beautiful glass dome of our chandelier. It's irreplaceable and I was in shock. I didn't know he cut himself as I was in shock and he got angry that I didn't seem concerned about him. He kept saying that he needed to fix himself first and was very rude when I offered to help patch up his hand. I understand he might have been in shock as well, but the experience was awful. Our fridge was never fixed and I'm devastated that our beautiful chandeliers are now ruined.
Christine D,
Sugar Land, TXCustomer service response - We are sorry to hear you did not have the service experience expected.We will share your experience with our service team.
Sears Home Services on 1691245348924
Misdiagnosed
The freezer is still not working, and we need to revisy
Chris D,
Carmel, INCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1782855828407
Sears has terrible service - don't use!!!
The communication from Sears after I booked my in home repair for my refrigerator was terrible - the worst I have ever experienced. I received multiple confirmation calls from Sears, but they were all AI (Samantha) and they were for the wrong name, wrong appliance and wrong address. When I called back to correct the mistakes and make sure I still had an appointment, the AI told me there was no human agent to speak to. An email told me that the repair man would be at my house at 12:09, but he didn't get there till almost 1:00. I was given no phone number to communicate with him in case he was late or lost. I had no idea if he was coming. When he got there, he told me that in order to fix my fridge, he wanted to replace all the electronic boards - all 3 of them - and it would cost $2,190. I asked if he could just replace the one that was not working, but he said he didn't know which one so he said - just replace all of them. But for that amount of money I could get a new fridge. So I just paid for the service call and declined the repair. I will never call Sears again for a repair.
Brenda W,
Ashland City, TNCustomer service response - Brenda , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1781214462445
Poor repair
Despite the fact the first tech ordered 3 parts and that I paid for repair of the three, the techinician that came out after parts arrived decided two of the three parts were unnecessary and now my ovens are operating the same as before repair!
Lauri Y,
Saint Paul, MNCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1775512300221
Horrible experiences with this technician
Kept accusing me that my stove has been broken before purchasing the warranty which is a lie. Came again almost a year later just to determine my vent is broken and been broken for years which is another lie.
Judy S,
Pomona, NYCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1775083243573