JennAir Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
566
Average Rating
4.7/5
Finally
Mustafa was the third technician sent by Sears since January 9. He was fine. This review is for my overall experience. The first guy didn't even open the freezer and ordered the wrong part. He also couldn't find my house. The second guy was better, but he didn't inspect the inside of the fridge and ordered parts he didn't need as well. The one part I needed, the sensor, should have been on his truck and should not have required ordering. Also, because of a glitch in the ordering system, that sensor did not come when it was ordered, requiring several calls on my part to beg to get it reordered. Because of all this ineptitude, I was forced to wait over a month to get my fridge repaired. I am deeply unsatisfied. Also your call center is terrible.
Vicky M,
Alexandria, VACustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1739401128226
Problem was not solved
Non-functional part is still not working. He did not demonstrate the results and rushed to go away. Actually, the broken element remains in a non-working status. It has been almost 6 months since the first day of diagnostic and nothing has been returned to normal
Junzheng W,
Blue Ash, OHCustomer service response - We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on 1727560859960
Service
I was misinformed and told him he could park in any space. When the door person told him that he had to park in the service area he was rude to her. He then called me and was angry. I don't know all of the rules, but he shouldn't have been angry or rude. I was very uncomfortable and would prefer a different technician.
Barbara S,
Houston, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team
Sears Home Services on 1698961432159
Job Was Not Completed
The technician was courteous at first. When he was in the process of fixing our fridge he somehow shattered the beautiful glass dome of our chandelier. It's irreplaceable and I was in shock. I didn't know he cut himself as I was in shock and he got angry that I didn't seem concerned about him. He kept saying that he needed to fix himself first and was very rude when I offered to help patch up his hand. I understand he might have been in shock as well, but the experience was awful. Our fridge was never fixed and I'm devastated that our beautiful chandeliers are now ruined.
Christine D,
Sugar Land, TXCustomer service response - We are sorry to hear you did not have the service experience expected.We will share your experience with our service team.
Sears Home Services on 1691245348924
Poor repair
Despite the fact the first tech ordered 3 parts and that I paid for repair of the three, the techinician that came out after parts arrived decided two of the three parts were unnecessary and now my ovens are operating the same as before repair!
Lauri Y,
Saint Paul, MNCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1775512300221
Horrible experiences with this technician
Kept accusing me that my stove has been broken before purchasing the warranty which is a lie. Came again almost a year later just to determine my vent is broken and been broken for years which is another lie.
Judy S,
Pomona, NYCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1775083243573
Don't buy a Sears warranty
I paid for a Sears warranty. Then, I paid a $100 deductible. Tech came to my home and said that my cooktop was not covered. So, what was I paying for?
Dorothy C,
Glenn Dale, MDCustomer service response - SO#7084-13429825 We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1772502283683
Sears Repair Technician
Technician was a no show two appointments in a row. The technician didn't even have the courtesy to call me today. 31 December 2025 to let me know he wasn't comi g. I've been with Sears maintenance program for more than 25 yrs and I have never been treated so disrespectfully as I have been today and on 27 December 2025. On that date 27 December 2025 the technician was a no show. This is totally unacceptable and for what I pay in fees for the maintenance contract, I am so disappointed
Joanne H,
Torrance, CACustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1767391540289
Sears - why so inefficient?
Patricio was fine. It's Sears I am complaining about. Sears sent numerous emails asking details about the problem, which I answered in detail. They said this way they can come with the parts. I asked Patricio why he didn't have the parts with him, since he didn't do any diagnosing while he was here. Then he told me the part wasn't available on a 2 year old Jenn-Air and they would need to do research. Thanks Sears!
Jill A,
Sonoma, CACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our servic es. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1766563511191
Strong arm sales tactic
Rodney came to look at my trash compactor. He could not get it out of the cabinet but said it was a problem with the gears. I would have to find someone to get the compactor out of the cabinet and cost to repair would be over $700. I told him I needed to think about it but after I paid the service fee ($140) I found out that amount could only be applied to repair cost if I agreed to the repair on the spot. Customer Service refused to extend the time.
Katharine S,
Buffalo, NYCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1766443475793