JennAir Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
570
Average Rating
4.7/5
Gas Range
He couldn't correct the problem because a model number was not available
Jerry C,
San Luis Obispo, CAHome warranty repair
Tech arrived later than site indicated. He did call to advise of his arrival. Reviewed issue, I tried to get information on ordering non-covered part for Sears repair, he did not seem to be able to help with that. I had to make a few calls to work toward repair. I suspect he was there to diagnose and repair per his warranty process. Would have been more smooth if he would have given me an estimate and process to order part under my warranty. I feel like I had to do more work for resolution than I should have.
Susan R,
New Brighton, MNRefrigerator Repair
Two different technicians, both fast and efficient, but the initial diagnosis was clearly incorrect and second technician took maybe 15 minutes did the install but it didn't work. I spent over $615 to be told that the parts that were ordered and the cost of service I paid up front wouldn't fix my appliance. It'll cost another $1300+. So, not particularly thrilled. I'll just buy a new refrigerator somewhere else. I'm not going to waste more time and money.
Stephen V,
Buda, TXRepair service call to fix Jenn-Aire double oven
Peter did a good job identifying the problem, but said Sears would not try to get another control board because manufacturer no longer has parts for this oven. Said I would have to find a new board. NOT GOOD CUSTOMER SERVICE
John S,
Roberta, GAIssue fixed but left a lot of metal debris
My tenants were grateful for fridge being repaired but were upset due to abundance of small metal pieces/debris that were left behind and their pet dog could have ate metal shards accidentally.
Suho B,
Rio Rancho, NMJenn-air stovetop.
Kevin was great. Unfortunately, part for stove not available at this time.
James H,
Mobile, ALNot great
He claims that based on my contract he is unable to provide service.
Mustapha M,
Downers Grove, ILNot fixed completely
He replaced water valve and ice maker. Still have problem water flowing from ice maker unit into freezer compartment and out bottom of freezer door
Earl H,
Santa Fe, TXConfusing
A little time for a big price. Don't know if I'll call again.
ABC,
Chicago, ILnot sure
The part that was repalced, doesnt burn inside the ring lines its off , so either the part is off or the placement is off.. and the knobs that turn on the area is hot.. so i think there is a recall on this
Ajit S,
Overland Park, KSCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1769127610576