JennAir Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
566
Average Rating
4.7/5
Home Service
Kim did a good job with replacing a faulty coil for our home Oven.
Dinesh K,
Alpharetta, GAVery detailed and communicative
Noah took apart the deep freezer and did a thorough cleaning to get rid of all the frost. He explained the problem and the solution. Was easy to work with him.
Clarisse N,
St Paul, TXMicrowave Oven Finally Fixed
Eduardo did a fine job today replacing parts and troubleshooting error codes. He even took a suggestion I offered based on my own research. That turned out to be the final piece to the puzzle. Our Jenn-Air microwave oven is now back in service. While Eduardo showed perseverance and humility, the other tech who has been trying to service this appliance made several mistakes that stretched the repair time to 60 days. Ordering incorrect parts and failing to configure settings properly according to the service manual resulted in unneeded parts replacement and long wait times for part shipment. Had the correct parts been ordered and the proper service procedure been followed, this repair would have taken 2 weeks instead of 2 months.
Alan O,
Battleground, WACooktop repair
Service was spot on, but the original repair date was cancelled the day of because parts didn't arrive. They could have called me the day before knowing that the parts were not here. Wasted a day scheduling around original appointment day.
Dan S,
Mars, PAThank you for the information
Dwight explained the problem which was different than we thought it was. For this reason, we decided not to repair. We will be looking into replacement. Unfortunately, Dwight had to revisit company repair policies that were stated with the initial telephone call. This was overkill and unnecessary.
Ted A,
Cleveland, OHyes
Alex was very clear in communicating when he would be at our house. Once there Alex explained our appliance problems and options available to fix them. Alex thoroughly cleaned and attended our appliance as required. Alex was clean cut and used appropriate language.
Cathylee A,
Ripon, WIParts incorrect
David was pleasant, but the part that was ordered and delivered was not the same as the part inside the range when he took it apart to replace it with the new in part it only had two attachment points instead of four, he tried anyway.And when he turned the power back on it fried, the entire downdraft system, along with all of the lights on the range. Now the downdraft does not work at all so I have no way to vent when I am cooking.
Tracy F,
Orting, WATechnician
Poor service the technicians no tools enough to do the job safer and faster I have to help my self
Jaime S,
Beaumont, TXGas Range
He couldn't correct the problem because a model number was not available
Jerry C,
San Luis Obispo, CAHome warranty repair
Tech arrived later than site indicated. He did call to advise of his arrival. Reviewed issue, I tried to get information on ordering non-covered part for Sears repair, he did not seem to be able to help with that. I had to make a few calls to work toward repair. I suspect he was there to diagnose and repair per his warranty process. Would have been more smooth if he would have given me an estimate and process to order part under my warranty. I feel like I had to do more work for resolution than I should have.
Susan R,
New Brighton, MN