JennAir Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
566
Average Rating
4.7/5
Great Service
Jeff arrived within the timeframe provided. He was professional & knowledgeable. He was able to resolve the issue with my refrigerator.
Hyacinth H,
Castro Valley, CAAwesome
Great worker, clean and friendly, good explanations! Would definitely recommend!
Marshall R,
Ocean Park, WAHighly recommend Ken!
Ken was very professional and knowledgeable. He explained each project thoroughly to me and was very efficient.
Barbara M,
Maywood, ILOven repair
Your technician was great. I'm sad to say my overall experience with Sears was not great. It is difficult to communicate and coordinate the repair. The part sat at my home for over a week and I could not get a live person to tell them I had the part. It was when I got a notice saying my appointment was going to be pushed back bc there wasn't a part that I could change the service date. Then we waited all day and no technician showed. I chatted twice with Tom and was told he was running late and then rescheduled at 7 PM. This is not a good way to run a service business!!
Bryan L,
Broken Arrow, OKTech was great, but Sears REPAIR dont REPLACE policy sucks.
The tech was wonderful, but instead of being allowed to replace a cooktop that is 50 years old, he was required to make a part FIT that doesnt FIT and the result was a burner that wobbles and would become either another fire hazard later or result in someone being badly burned from a pot splashing because it wobbled around, let alone not all of the coils would be touching the pot... Horrible what the company expects their techs to do to avoid replacing a cooktop that is no longer made and no longer can get teh correct parts to.
Christopher H,
Lafayette, INTimothy
Tim was knowledgeable about how to address the issue with Our cooktop. He was persistent in working to resolve the problem. Also very personable and pleasant to deal with. We are very pleased with his service.
Nancy A,
Mooresville, NCRefrigerator water repair
He diagnosed and fixed the problem but now I'm pretty sure there is another problem. I hear water running frequently and ice is forming on the freezer's ceiling.
Ronald F,
North Canton, OHExcellent service
He is what the customer needs. Professional, accommodating and evokes true customer service. I give Joseph a 5
Krystal M,
Ferndale, MIBrad
Israel was amazing. One of the best techs that we have ever had. Thank you Israel.
Brad S,
Metairie, LADishwasher door fix
The technician was professional. Knew what he was doing. Fixed the issue quickly.
Hassan A,
Reston, VA