Ice Maker Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
451
Average Rating
4.7/5
Terrible
He came in, spent 5 minutes replacing a part, said it was starting, and left. No evaluation. No troubleshooting. No looking for error codes. I asked about refund of over-payment. He had no idea and no control. Ice maker still not working. TERRIBLE service. This was the FOURTH appointment. I do not recommend Sears in any form.
Ford W,
Gulf Shores, ALCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1706135041091
If we could give him a lower score, we would
This was the worst, most unprofessional service we ever had. Chayane called mid-morning to inform us that he was 10 minutes away. He then asked if we had received the parts that had been ordered, and I said yes. Then he ask me if I was sure if this repair is what I wanted to do; he asked how old is the ice maker (it's about 15 years old); he "reminded" me that I had spent about $800 on the machine so far, and that he could not guarantee that the machine would work after he finished. I reminded him the it was my money; that a new ice maker could cost twice as much; and that his job was to install the parts I already paid for, and the calculated risk was not not something I wanted to discuss with him. In short, I got the impression he did not want to do the install, so I told him if he did not want to come, please send someone else. After further discussion he said he would come if that's what I wanted. When he came, he looked at the ice maker, then immediately said we would have to provide him with "access to the machine" or else he could not repair it because it was under the counter. The other technicians who came before him clearly could see that the ice maker slides out with little effort, so my wife pulled it for him. Finally, when he finished he did not test the machine to see if it was working properly. He simply told my wife he had installed the parts, and then he left. This was not a pleasant experience. We now have a leak from a part that was just replaced and working two weeks ago. Not good!!!
Thomas S,
Tinley Park, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on 1704415158371
Repair of Stand Alone Kitchen Aid Icemaker
I give Sears Home Services an "F" for their current service. I have used them previously over the years with good results. In June 2023, I had them make a service call. Today after 11 scheduled appointments, 8 visits by 3 different technicians, Sears supervisors who do not appreciate the need for technician continuity in a repair, stood up 3 times, much time taken off to accommodate your window of 8 to 5, numerous parts broken by your service technicians, the inability to talk to a human being regarding the repairs, and the inability to edit my personal information on line, my icemaker on November 16, 2023 now works! Kudos to A&E serviceman Benjamin who was courteous and did not give up on making the repair in spite of the lack of help from his organization.
James B,
Marietta, GACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1700260576248
Flooding
Came home to flooded laundry room due to ice maker not fixed
Dawn H,
Odessa, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1698968978664
Thor Ice Maker repair
I'm dissatisfied with the service I received from Veennath. My Thor ice maker is still not working. It doesn't turn on and he left a mess. Parts were in the ice bin and left without communicating anything to my wife who was at home. Please send another Technician to complete the work,
Conrad L,
Fremont, CACustomer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1696627933576
I've machine still not working
Billy ordered a new part and installed it to my refrigerator, however, my ice maker is still not working. I have spent a lot of money and the problem is still there.
Grant H,
Covington, LACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1695254815811
Terrible
He did not tell me anything other than they could not get the part. He walked out of the door without giving me a receipt for my payment. He could not answer any questions that I had, he just skirted around the question. I don't normally leave bad reviews, but this was a waste of my time and money.
Dana F,
Petal, MSCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1694640629645
Mrs Frances Mitchell
Ur service and communication was terrible and I will not ever use you again. 8 trips to my house to repair the ice maker and never got it fixed.
Leroy J,
Winchester, KYCustomer service response - Dear Leroy thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1694123592163
Stand alone Kenmore Icemaker
Technician was polite. Said nothing is wrong with the icemaker. That is the second technician that has said nothing is wrong but the ice has turned into slush. I will not be renewing my maintenance contract.
Wanda S,
Davenport, IACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1692831435520
Still doesn't work. Not making ice
The repairman said it would be making ice in 24 hours and it hasn't made any. It has been over 24 hours
Randy S,
Texarkana, ARCustomer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692135811527