Ice Maker Freestanding Repair Reviews

Showing Most Recent Reviews From Verified Customers Of Sears Home Services


Total reviews

360


Average Rating

4.6/5

pump installation
August 23, 2023
Overall rating

quick, clean and completed - very quiet as well - Great Job!

Douglas and Susan Cannington,

Indn Hbr Bch, FL
Charles C
August 23, 2023
Overall rating

Very pleasant young tech , quite knowledgeable, very helpful

Richard Kelly,

Frankston, TX
Service on 2 levels
August 22, 2023
Overall rating

My service team member, Kevin, was excellent. He was professional, timely, informative, and friendly. If I had to have service provided by Sears Home Services again I would hope to get Kevin. However; "SERVICE", so called by Sears Home Service is an entity I would never use again, nor would I recommend the company. At no point of the process was I able to talk to a person, express my concerns, discuss my scheduling issues. EVERYTHING is done by computer with NO back and forth communication. I do not call that customer service. I call it one way directive repair(hopefully). My issue was not resolved, and of course I can't talk to any human being about it. The product was THOR, and for the same lack of communicative customer service reasons I would never buy another of their products.

Karen H,

Charlottesvle, VA
Ice machine repair
August 22, 2023
Overall rating

Doug is the best!! So friendly and works around your sched!

Pennie R,

Lubbock, TX
Service call review.
August 22, 2023
Overall rating

He called ahead then arrived a short time later. He listened carefully as I related the earlier service call. He did a thorough checkout of the system, determined that a defective control circuit board had been installed. He replaced that board and my problem was fixed! Very knowledgeable, thorough, and courteous.

Ross T,

Fort Worth, TX
Great Service!
August 22, 2023
Overall rating

Went above and beyond to help get our problem solved.

Karen H,

St Petersburg, FL
Ice Maker Service Appointment
August 22, 2023
Overall rating

Jose was very professional and thorough with his diagnosis of the problem.

Ronald K,

Cypress, TX
Bottom freezer ice maker
August 21, 2023
Overall rating

On time but didn't introduce himself . Quickly got the problem resolved . Ice is making ice so far

Helen T,

Woodlake, CA
Refrigerator
August 21, 2023
Overall rating

Doug is the best thing going for Sears. He ordered the part and told me he would be back on the 21st. He called this morning and showed up. Whenever I go through your call-center, the contractors never show up and they don't call when I call the call center back. They tell me it'll be another week. They are horrible.

Linda,

Pelham, AL
Excellent service
August 18, 2023
Overall rating

James was very nice; did a wonderful job!! However the ice maker made a little ice yesterday but I checked this morning and no ice in bin. I need him to come back and see what the problem may be.

Freddy L,

Searcy, AR