Gas Furnace Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
4.7K
Average Rating
4.6/5
HVAC repair
On time and very courteous. Took the time to explain to condition of the unit. Was very respectful our property and shook my hand when he departed!
Albert W,
Prince George, VAFurnace issue
He arrived on time. Very polite. Explain what is causing the problem. Explain couple of problems that may have to be replace in future,the estimate cost or a new furnace.
Melody G,
Chicago, ILFurnace outage
Tony diagnosed the issue pretty quick. Apparently due to an issue with an electrical switch on the exterior of the furnace. Which is outside the scope of his furnace repair responsibilities. He figured a work around for the switch issue and will arrange for an electrician to be dispatch. He will be available for a call back if furnace issues arise.
Charles W,
Antioch, ILDefinitely A 5 Star Guy
Upon arrival, Marshall immediately put boot covers on coming into our home! He was very professional and polite! He thoroughly diagnosed the problem with our furnace, then promptly got to the issue and repaired it! Thank you again Marshall! And thank you Sears for sharing your best with us, we truly appreciate Great Customer Service!!!
Karla M,
Chicago, ILFurnace was out BUT then came Marshall!!
Marshall (the technician) came right on time. Went directly to work on the furnace, diagnosed the problem and rectified it swiftly. Can't sing his honors enough as the furnace went out at 3 am this morning so there was no heat. Thank you for having Marshall working for Sears and came experienced to fix the issue. There is now heat coming from the furnace to warm the house again!!! Nothing but kudos for Marshall!!
Marcus L,
Matteson, ILFurnace fix
Ron really knows his stuff! He sequentially ruled out one thing after another and deduced exactly what the issue was while discounting every other possibility. He also communicated how the different parts worked together in a way a 5th grader could understand! Thanks again Ron, outstanding service young man!
Frank A,
Roseville, CABeyond Excellent Service
Very professional, caring and considerate with top-notch workmanship. My Heater/Furnace stopped working in 0 degree temperature, so an urgent solution/fix was needed. The broken component of the heater was very tough to source and find. Cal went above/beyond and called 4 different dealers and the part was on backorder at the local Lennox dealer. Cal worked with the company's procurement team and upper management to find multiple solutions, so the component can be found as fast as possible. Cal did it and found the part and got it installed within 2 days. He even added my service request into his busy daily route and drove to my house in the snow from across the town. Totally top notch service and care for the customer comparing to a lot of other service pros out there where they don't really care about the customer unique situations and don't offer better solutions. If we can give more than 5 stars review, we would definitely do so. We really appreciate Cal's customer service and professionalism.
Peter C,
Minnetonka, MNVery
Very helpful
Don B,
Avondale, AZGood experience
Good experience
Madhur S,
Charlotte, NCFurnace repair
Daquan came with the replacement blower motor and made the heating system run properly, he did a great job. The company he works for on the other hand did not such a great job. It took 5 weeks and 2 mechanics, to get the replacement part and make it finally happen.
Bernd K,
Moore, SC