Gas Furnace Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
4.7K
Average Rating
4.6/5
Steven T awesome
Steven was awesome SEARS on the other hand very disappointing. Multiple appointments 1st one no one even showed. Rescheduled ordered part than multiple rescheduling.Called multiple times sears couldn't tell me where or when the part was. Steven called to tell me the part wasn't in but told me when it was coming the following Monday after he ordered it. Sears kept rescheduling n sending multiple appointments even after confirming an appointment.And even after FA supposedly sent emails to stop. Even got a call when Steven was here fixing the issue I let him listen they wanted to reschedule. Very frustrating to lose heat in the winter n not knowing where the part is cause Sears couldn't expedite the part cause you would lose money customers suffer . And you can even look at the history of text messages you sent me . Come on sears you can do better maybe this was one of the reasons ur brick and mortar store went out
Nick L,
Hedgesville, WVHeating Element
The tech was awesome . He was on time and made sure everything was working well before departing
Willan C,
Youngsville, NCGreat
Mr Mouhamed was great , he's always polite and very thorough in checking everything.
Ruth W,
Bellwood, ILAaron
5 They analyzed the problem and made the repair and now my house is not 50 some degrees. Its comfortable again
Sam F,
Washington, DCHomeowner
The Technician Edwin, was very professional. He explained what the problem was and how to possibly prevent something similar from happening again. He was very thorough
Jackie S,
Missouri City, TXHeater issue
Excellent & superb customer service. He knew and resolved the heater problem right away. A valuable employee to Sears.
Regina Y,
Chicago, ILHeater repair
He took the time to explain what he needed to do and how it went. He was very professional and courteous.
Van S,
Los Angeles, CAMy service at 2727
He was very professional and knowledgeable. He gave me information to help preserve my unit. He was able to detect the problem and repair with out issues. Thank you
Trudy P,
Grand Prairie, TXHonest Service Request Feedback
Nick was great, very knowledgeable and he took time to explain and show me things regarding my furnace that was very useful and helpful. However, the process leading up to the actual appointment was a nightmare. I just purchased the condo and the home warranty was transferred to me. For some reason, all of my information was not provided to the service provider which is evident by you addressing your email for feedback with the seller's name and sending text messages to the seller and not me. I spoke to Cinch at least 6 times to try and get it all corrected. When I checked my account I created with them, it still had the wrong apartment # so the technician wouldn't be able to buzz to gain entry, they had another phone # listed but had no idea why or who it belonged to. I made another dozen attempts to contact Sears/A&E Factory Services online via a link the seller forwarded and by phone. Even with the all the information I had, it would not allow me to make updates online and the phone system is a mess! It does not allow you to speak to anyone and each prompt is a dead end that gives you the website and then hangs up! Between Cinch and you, this is honestly the worst customer service I have ever experienced!
Tyrone G,
Cincinnati, OHFurnace repair
Timothy is very professional enjoyed working with him very kind and concerned about our needs thank you
Anthony L,
Florissant, MO