Gas Furnace Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
4.7K
Average Rating
4.6/5
Technician
Very knowledgeable and kept me informed as to what he was doing.
Nathanial L,
Chicago, ILCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1692920969228
Schedule
This is not a bad review of John, he did a great job. My complaint is with the website schedule and actual schedule. Website told me arrival time was 9am. John got there at 3:15pm. There is a huge disconnect between online schedule and actual.
Michael C,
Pensacola, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1692831377801
This is about Alexbut Sears as a whole
Sears came out over. A month ago and said they needed to order parts. Four missed appointments and a month later our ac still hasn't been fixed. Don't use sears they don't care about customers. We live in Las Vegas and have had no air for a month in 100 plus degree heat. You can't talk to anyone as all numbers go to an automated system and when you finally get someone on the phone let's just say you aren't talking to someone in the United States! Stay away!!!!
Larry C,
Henderson, NVCustomer service response - Larry, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692739758037
Bad Service
Well too much to complain... In short the technician that came was not at all customer friendly.. He did explain the issue.. but I told him I need to talk to the home insurance company first cause I had filed a maintenance service call not to repair it .. Which I see there was a confusion about. So the job was not done .
Bianca D,
Manassas Park, VACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1692316008521
Just sorry
Do not send jerry back to my home, I have paid for technician to come service my air conditioner and the only results I get is that I need to do the work myself because sears don't do it
Vanika H,
Dry Branch, GACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1692308993749
He was not good at all.
Kory mis-diagnosed the problem with our HVAC system. We waited 3 weeks for Kory to come out & he was here 10 minutes.
Celeste C,
Commerce City, COCustomer service response - Celeste, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692221184953
Not satisfied
While Daryl was pleasant to speak with, I don't feel my problem was properly addressed. I informally Daryl that the lines had been freezing up, he mentioned that the system is probably low on refrigerant and went to work. After about 30 minutes, he was finished and stated that the system was "a little low". I may not be an HVAC professional, but I do know that refrigerant does not dissipate and "a little low" means that there is a hole somewhere. I asked him if it meant there was a hole in the lines somewhere and his answer was "probably a small one". As if this is normal. Seriously disappointed with Sears Home Services
Michael F,
Greenfield, INCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1692136794295
not good
He did not show up on August 3 even though Sears web link all day said he would. Then Choice Home says the heat pump not covered even though it is.
Kenneth B,
Fx Station, VACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1691183896922
Worthless
This program is worthless. The technicians are not knowledgeable about the products covered. They have come here twice without doing anything. If you want to talk to an actual person on the phone it will take all day. Not to mention the aggravation of getting the runaround. I will not renew my Sears Master Agreement because it is a waste of money. Workers do not know anything and getting hold of a representative is impossible.
Dr Strangelove,
Philadelphia, PACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1691096585731
Tech very nice, just couldn't fix my problem
The tech that came out was very nice but I was disappointed to hear that he does not have the skills required to fix my problem. Despite this I still have to pay for him to come out and tell me this?! When I say the boiler is overpressuring, don't you realize there may be an issue that requires ability to work on piping/the wet side of the boiler? Waste of my time and money, had to wait all day for the tech to come out and then pay him and find out they don't do work on the pipes or pressure tanks or anything beyond igniters on boilers.
John W,
Lake Harmony, PACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690837461163