Gas Furnace Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
4.7K
Average Rating
4.6/5
not good
He did not show up on August 3 even though Sears web link all day said he would. Then Choice Home says the heat pump not covered even though it is.
Kenneth B,
Fx Station, VACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1691183896922
Worthless
This program is worthless. The technicians are not knowledgeable about the products covered. They have come here twice without doing anything. If you want to talk to an actual person on the phone it will take all day. Not to mention the aggravation of getting the runaround. I will not renew my Sears Master Agreement because it is a waste of money. Workers do not know anything and getting hold of a representative is impossible.
Dr Strangelove,
Philadelphia, PACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1691096585731
Tech very nice, just couldn't fix my problem
The tech that came out was very nice but I was disappointed to hear that he does not have the skills required to fix my problem. Despite this I still have to pay for him to come out and tell me this?! When I say the boiler is overpressuring, don't you realize there may be an issue that requires ability to work on piping/the wet side of the boiler? Waste of my time and money, had to wait all day for the tech to come out and then pay him and find out they don't do work on the pipes or pressure tanks or anything beyond igniters on boilers.
John W,
Lake Harmony, PACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690837461163
Disappointed with service
Each time Anthony has come to my home nothing has never been resolved. I have a line coming from the Heat Pump into my home and part of the line was expose to the elements, and should have been covered as you will see when he submits his picture. He never brought that to my attention or taken any action to resolve it. And when I ask a question he never has a clear answer. I even asked about the exposure of the line and he his response was not clear or logical. After he left, I went to the hardware store (with picture) and spoke with an HVAC person working there. He informed me this should be covered not expose to the elements, which can decrease your coolant by 2 or 3 percent. I bought the material to cover the exposed line to the unit as was done with my other unit. I will not seek your service in the future when it comes to HVAC service or maintenance . I'm glad the other services Sears provide are not as bad as your HVAC service.
Anthony Brown,
Yorktown, VACustomer service response - Anthony, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690664755089