Gas Furnace Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
4.7K
Average Rating
4.6/5
No friendly
Did not say hi came in with a little attitude unprofessional
Joe T,
San Antonio, TXCustomer service response - Dear Joe thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693508872747
No service provided
I received a call and text stating the he could not come because of the trucks in the road are blocking it due to power. I called him back about a way ahead. We have yet to physically meet or see this tech. Not rating since no service provided. Reschedule us w Tarek. He is the best and most professional.
Javier,
Winter Spgs, FLCustomer service response - Hi,Javier , we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us [email protected].
Sears Home Services on 1693430929816
Worse agent
The agent was super rude and couldn't understand his language didn't fix the problem he said it's electric issue not coming to ac
Najib A,
Fairfax, VACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1692999251468
Technician
Very knowledgeable and kept me informed as to what he was doing.
Nathanial L,
Chicago, ILCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1692920969228
Schedule
This is not a bad review of John, he did a great job. My complaint is with the website schedule and actual schedule. Website told me arrival time was 9am. John got there at 3:15pm. There is a huge disconnect between online schedule and actual.
Michael C,
Pensacola, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1692831377801
This is about Alexbut Sears as a whole
Sears came out over. A month ago and said they needed to order parts. Four missed appointments and a month later our ac still hasn't been fixed. Don't use sears they don't care about customers. We live in Las Vegas and have had no air for a month in 100 plus degree heat. You can't talk to anyone as all numbers go to an automated system and when you finally get someone on the phone let's just say you aren't talking to someone in the United States! Stay away!!!!
Larry C,
Henderson, NVCustomer service response - Larry, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692739758037
Bad Service
Well too much to complain... In short the technician that came was not at all customer friendly.. He did explain the issue.. but I told him I need to talk to the home insurance company first cause I had filed a maintenance service call not to repair it .. Which I see there was a confusion about. So the job was not done .
Bianca D,
Manassas Park, VACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1692316008521
Just sorry
Do not send jerry back to my home, I have paid for technician to come service my air conditioner and the only results I get is that I need to do the work myself because sears don't do it
Vanika H,
Dry Branch, GACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1692308993749
He was not good at all.
Kory mis-diagnosed the problem with our HVAC system. We waited 3 weeks for Kory to come out & he was here 10 minutes.
Celeste C,
Commerce City, COCustomer service response - Celeste, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692221184953
Not satisfied
While Daryl was pleasant to speak with, I don't feel my problem was properly addressed. I informally Daryl that the lines had been freezing up, he mentioned that the system is probably low on refrigerant and went to work. After about 30 minutes, he was finished and stated that the system was "a little low". I may not be an HVAC professional, but I do know that refrigerant does not dissipate and "a little low" means that there is a hole somewhere. I asked him if it meant there was a hole in the lines somewhere and his answer was "probably a small one". As if this is normal. Seriously disappointed with Sears Home Services
Michael F,
Greenfield, INCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1692136794295