Gas Furnace Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
4.7K
Average Rating
4.6/5
Customer
Very rude and disrespectful. Did absolutely nothing. Contradicted his own statement several times.
Sheila J,
Jacksonville, FLCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1694727360609
Created new problems for my home
Technician came to diagnose my leaking boiler for a home warranty claim, and for some reason opened a valve to a floor heat zone that I had already had fixed, was unrelated to the leaking boiler, and we already had drained and shut off because it previously had its own leak. Now I have water in this zone that should not, and the technician left without fixing the problem he created. There was a severe language, and I have an unresolved problem I didn't have before the appointment that the tech created and I'm not clear if my current problem is still being investigated with my home warranty.
Justin M,
Chicago, ILCustomer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1694727319032
techncial
he was very nice and helpful and fix my boiler but he told us we needed a plumber to come out and put the parts back from the boiler
Bernice L,
Hartsdale, NYCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1694640638174
Left and ac still not working
They came and said they fixed the problem a/c still not working.
Rosa M,
Winter Haven, FLCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1694555012209
Not Acceptable
I have been going back and forth with this company for 2+ yrs. I have a warranty on my furnace and have had it for many years, for the last 2+ years this company have been sending our repairs people to put bandaids on what is wrong. I'm always told I need a part to go on it but it's always a delay for months. I was then told I needed a new furnace they even sent out a supervisor to confirm this but still no new furnace. The weather is changing again and it will be cold soon but no heat. After 2+ years of having to use my gas stove and space heaters I'm tired of going back and forth. I am an 86 year old woman who would love to have an ending with this service. I am going to terminate my warranty and move on. I can't anymore. Sara Height
Sara F,
Decatur, GACustomer service response - Dear Sara thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1694468203513
Annual preventive maintainance for Furnace
Ronald did not call prior to arrival as expected. Roland did not call or followed up with a report after visit. no details had been provided to Tenants either.
Dorit V,
Solana Beach, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1693609603928
Air conditioning system
He didn't do anything he just went upstairs he opened the vent I told him those vent had not been touched from the last time he was here. I have documented our Fpl bill has more than doubled he said the air conditioner was old. When I told him they were under warranty he said they were doing away with the program. Can someone call me from Sears we have been very good customers of Sears for over 15 years.Please do not send him to our house again he was nice but didn't solve the problem.
Judy F,
Yulee, FLCustomer service response - Hi Judy, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members. If you would like us to look into your situation further, Please email us at [email protected] and will share your experience with our Service team.
Sears Home Services on 1693517952408
No friendly
Did not say hi came in with a little attitude unprofessional
Joe T,
San Antonio, TXCustomer service response - Dear Joe thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693508872747
No service provided
I received a call and text stating the he could not come because of the trucks in the road are blocking it due to power. I called him back about a way ahead. We have yet to physically meet or see this tech. Not rating since no service provided. Reschedule us w Tarek. He is the best and most professional.
Javier,
Winter Spgs, FLCustomer service response - Hi,Javier , we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us [email protected].
Sears Home Services on 1693430929816
Worse agent
The agent was super rude and couldn't understand his language didn't fix the problem he said it's electric issue not coming to ac
Najib A,
Fairfax, VACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1692999251468