Gas Furnace Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
4.7K
Average Rating
4.6/5
Third time
This is the third time he comes and Choice says he is not sending the complete diagnosis. I have been waiting forever to have my heater fixed.
Thomas V,
Lexington, NCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1697146243563
Terrible, terrible, terrible service
The technician never showed up to repair the leaking pipe in my boiler. The window was 8 a.m. to 5 p.m. At 3:32 p.m. – after I had stayed home waiting all day (and after Cinch had sent me countless emails and texts to confirm the appointment) – Cinch called to say they would have to reschedule with a different sub-contractor for a different day, even though I am without a home heating system as the temperature drops into the 40's at night. I requested that they assign a particular plumbing company and the agent who had called me agreed. However, when I contacted that company to set up a time, they told me that they had been asked to deal with a "waste line" problem, not the boiler system. That meant I had to call Cinch and get them to correct the order, which an agent did. (I have no idea how the first agent had came up a waste line problem.) It was summer when I first called in the problem with the leaking pipe in my boiler system : July 12 – three months ago! A parade of technicians that Cinch has sent since then failed to correct the problem. Some looked at it and said they didn't know how to fix it. Some tried to fix it and failed. And one said he could fix it – and declared that he had done so – but he was wrong – it's still leaking. Now it's mid-October and it's cold outside, but I can turn my heating system on. This is outrageously poor service from Cinch. I can only hope that the new sub-contractor to which Cinch assigned this job at my request will succeed where others have failed. I would love to hear from a supervisor at Cinch to explain to me why this has been handled so poorly for the past three months and to tell me why, in light of this poor response to my request for service, I should continue to subscribe to Cinch.
Jeffrey L,
Arlington, VACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1697152420986
HVAC Maintenance
Terrible customer service. Automated system and phone system are a joke. Can't get maintenance services you paid for.
David O,
Madera, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1697070017808
HVAC systems annual maintenance
Didn't check both the units. Could have been more helpful and accommodating with questions about the service.
Raja D,
Malvern, PACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on 1696973570881
Furnance
Was told by a company that one of the rings for the heat exchanger is popped. We told the technician and he never looked, he just took his wand and checked for a carbon monoxide leak which none. We never said we had a carbon monoxide leak. The company who found the popped ring said that over time it could caused a monoxide issue as the gas Furnance continues to fire.
Wendy G,
Fond Du Lac, WICustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1696887088165
Cinch sent the wrong technician
I need someone to repair a leaking pipe providing water to my boiler. Several technicians have tried but failed to stop it. I need a PLUMBER who is familiar with boilers. Solomon is not a plumber and is not familiar with boilers. It's not his fault that he was unable to fix the problem. It was Cinch's fault for sending the wrong kind of technician.
Jeffrey L,
Arlington, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1696627902687
Home owner
After arriving around 8:30am Wade sat in his truck for 40 minutes before starting work. He spent less than 5 minutes checking the furnace. I requested a check on the thermostat or a/c unit since the air was not getting cool enough. He was just out on May 5th for a preventative maintenance check on the a/c and also spent only 5 minutes without checking the Freon level. He refuse to check Freon today. Please do not send Wade for any future service calls.
Charlie Y,
Channelview, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1696378286136
STAY AWAY
IF A RESOLUTION IS WHAT YOU ARE SEEKING, LOOK ELSEWHERE. LAZY, NOT WANTING TO DO THEWORK NEEDED.
AMANDA P.,
Stroudsburg, PACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1696105914108
Poor Service
Juril had an unprofessional attitude. He basically didn't do anything said he couldn't get my furnace to come on because of water inside my furnace. I didn't have water inside my furnaces nor water damage. I would like another technician to come out!
Morris B,
Broadview, ILCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1696105887441
Never showed up
Never showed up. I didn't get any call. I got nothing. Your rating is a ZERO. I got the text saying you would show up. I got the emails saying you would show up. I got the bill that looks like your service guy went to somebodies house and performed maintenance on a furnace. I would love to know what house
John B,
West Chester, PACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1696031445673