Gas Furnace Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
4.7K
Average Rating
4.6/5
Furnace PM
.ohammed A was very courteous knowledgeable and informative gave good advice but had too many service calls scheduled
Gail K,
Tustin, CACustomer service response - Dear Gail thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1699309858848
He did a terrible job.
He seemed to accuse me of touching the unit when we did not. He said fises were missing when that Lennox control board does not have fuses. He wanted me to sign I tampered with the init when nobody had touched it. He then told me to "hold on" then instead of coming back He just left the job with no explanation. I have a family and I still have no heat despite doing nothing wrong. This man didn't k ow what he was doing and left. I then was unable to even co tact sears via the website because it says my phone number is not valid despite them having it on file. I have used this service for years and pay for months without ending it only for this to happen. I waited over 7 days for an appointment with 30 degree Temps outside only for this to happen. Somebody needs to call me. I can't even reach anyone. I am considering terminating my service along with my neighbors as we all have used this service for years. Please co tact me as I cannot even co tact you guys.
Archie C,
Raleigh, NCCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1699053145357
Tech was a no show
The tech did not show up to 412 council Street Thomasville for the scheduled appointment. Tech did not even call. I waited all day from 8 am to 5 pm. The technician should call to inform resident. That he was not coming or I needed to reschedule. I wanted to give a great rating / review.But the technician was a no show. Did even call to reschedule.
Joseph J,
Thomasville, NCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1699047125577
It should be a zero!!!!!!
No one ever showed up nor was I called to say they were not coming. I am very upset to have waited all day for a no show. This doesn't set well with me. I was also texted an hour before 5:00 stating that they would come between 5:01 and 6:30. Truly this is not good!!!
Sharon Kelly,
Greensboro, NCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1698525872188
Not good
There was a burnt smell when turning on the furnace. He replaced the motor. Which I'm sure did need replaced as it is original from bldg construction in 2003. However, if the motor were the only problem, why no smell when running the AC? He said it must be coming from ask the dust in there and suggested calling someone to clean out ductwork - drywall dust. From 2003?? Again, why not an issue when using AC? And why no smell for the past 19 years? Nothing is fixed!! New motor, I'm sure it's nice, but still nothing fixed!
Jima B,
Miamisburg, OHCustomer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1698356496070
What kind of service id this!!
We contacted Sears last month regarding our Furnace not working. After waiting several days for a Technician, who then came out, and he didn't have the right parts so we had to wait several more days. We were freezing. Next appointment, my husband stayed home and no one called or even showed up for the schedule visit date. We received another dated. He came, changed a part it worked for 2 days and then it stopped working again. I called and they rescheduled for a 3rd time. We waited over a week for another appointment. Again, he changed another part and it worked or a few hours. Then there was no heat. I thing they need to send someone else. This Company keeps Billing and they're not doing a good job!
C. H.,
Spring Valley, NYCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1698356311517
Service
You send a text to my phone to confirm appointment saying press 1 for confirmation. i did this, next text say if i don't confirm appointment will be rescheduled. Next you email me and say Jonathan has serviced our unit, but he didn't come to our home. Beside just having to wait on someone to come to do the work its hard because we have things we must do. A whole day was held up yesterday.He didn't come to our house. I am sorry if i missed something. But thanks for a reschedule of our work for 11/7/23.
Judy M,
Eden, NCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1698271209842
second floor air conditioner is not working.
On 10-23-2023 the the yearly maintenance person said that he repaired the second floor Air conditioner. That Air conditioner is not working. Apparently his repair was not successful. He has to come back and finish the repair.
Zehra R,
Oak Brook, ILCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1698270492139
Maintenance
He never came to the appointment today. So far a bad experience I have so many bad experiences lately
Carlos G,
Ashburn, VACustomer service response - Dear Carlos thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1698184549926
Terrible
Terrible experience. I cannot believe companies operate like this. Such a shame.
Adult,
Northern VACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1698183362795