Gas Furnace Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
4.7K
Average Rating
4.6/5
second floor air conditioner is not working.
On 10-23-2023 the the yearly maintenance person said that he repaired the second floor Air conditioner. That Air conditioner is not working. Apparently his repair was not successful. He has to come back and finish the repair.
Zehra R,
Oak Brook, ILCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1698270492139
Maintenance
He never came to the appointment today. So far a bad experience I have so many bad experiences lately
Carlos G,
Ashburn, VACustomer service response - Dear Carlos thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1698184549926
Terrible
Terrible experience. I cannot believe companies operate like this. Such a shame.
Adult,
Northern VACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1698183362795
Worst ever
He was behind schedule and that he had been calling me and it kept going to voice. He complained about the fact that it was a crawl space. He did not like this side of town for that reason.
Rita B,
Atlanta, GACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697921893398
No show No call
Jonathan never showed up, did not call, or text. I ruined an entire day..only to have to give up another day in hopes that someone will come. I think the appointment window should be shorter, especially if they're not guaranteed to show up. This is really bad business and I am highly disappointed.
Lillie B,
Greensboro, NCCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697760946645
Heating furnace
Please don't make it so difficult for us to use our maintenance contract!!!! Requested service for our annual heat check up. The technician said he could only do upstairs or downstairs but, not both!! When I requested service on line it didn't have a place to request heat on both levels of your house to be serviced!!! The service tech serviced our upstairs and will drive back 100 miles to service downstairs in 2 weeks! I was on the phone with warranty company and all he needed was a service # to do both! We are asked all the time if our contract is worth the money and hassle????? Understand it's not cinch now but going back to Sears?? Please improve your service. I guess not the tech's faught.
Karen,
Jonesboro, ARCustomer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697752620305
Furnace maintenance
I observed no maintenance. He did a walk around and copied furnace identification numbers only. One star for being a nice guy
Pat C,
Knoxville, TNCustomer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697578611821
Waiting in heat. Wave
This was the most unpleasant experience. After calling in the problem I was given an appointment a week later(during a heat wave) the whole process took more than a month. I would rate this service a resounding one(1)
Kenneth B,
Milton, FLCustomer service response - Dear Kenneth thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697492007717
Ghost tech
Technician never arrived to fix our broken furnace. Waited all day from 8-5 .
James L,
Carol Stream, ILCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697491947352
Mini split
I never got a text message or voicemail saying they are on their way. 1st appointment was canceled last minute. This was the 3rd time in a year the 1st appointment was canceled last minute. I lost time and money missing work all 3 times. Only a visual inspection
Dan B,
Mastic, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1697146264570