Gas Furnace Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
4.7K
Average Rating
4.6/5
Technician Never Showed Up
I have been left without heat for a week and the technician never called or showed up today. I had to miss work and now I am being rescheduled a week out. I still do not have heat.
Susan W,
Washington, DCCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1706139381831
Home owner
The only thing that the system needed was a fuse.
Larry Beamon,
Greensboro, NCCustomer service response - Dear Larry thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1706135665825
How can I rate him when he never showed up?
This is quite disappointing to not have the person that's supposed to derive a furnace that's not working not show up after we've been having record low temperatures…
Edna A,
Hammond, INCustomer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1706049448822
Not their fault
The technician never got out of his truck. As soon as he arrived you told me he didn't work on hydronic systems. It's my home warranty company for the second time that sent out the wrong person. If I lived in the home it wouldn't be so bad but I have to drive 45 miles to get there.
Kathy C,
Murrieta, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1705617671189
Didn't do the job.
Didn't clean up previous leak, and a hose that was claimed to no on tight, came off immediately. Began leaking water inside the heater unit again, so nothing was accomplished. The unit is damaged, and Sears won't replace it.
Daniel P,
Louisville, KYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1704755978295
Very bad
It took a month to repair a boiler. Very bad service and very bad communication. I do not recommend to anyone to use the service.
David K,
Chadds Ford, PACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1703727007351
Trash
Tech showed up ask to see the heating unit. I told him it was on the roof. His response was oh I can't get to that he looked at it in disbelief that a heating unit was on the roof and then left. Not once did he get a tool out or ask how everyone else gets up there. I hope your company fails just as hard as actual Sears did.
William C,
Lemoore, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1703292730795
Customer
I had been without heat for 7 days waiting on Sears Home Svcs to send somebody. This morning at 8:15 Mr. Brian C. came and found 24v wiring shorting out at condenser. He cut back wire and reattached them to condenser low voltage. It worked for about 5-10 min after he left and then didn't work any more. I waited an hour or two and called back and was told he would be back at 5:00 pm today. Nobody showed up, called or sent a message. Before today, I called 2 or 3 times and filled out forms on the internet to no avail. Messages popped up saying "Oops, something happened, start over." I never got to speak with anybody that I could hardly understand. Your new system just doesn't work. As for Mr. Brian C., he was extremely nice and polite and did what he thought would help. He seemed like a nice person. So, as of 11:40 pm on 12/20/23, I'm still without heat. Could you please help? I have a flawless record as to my monthly payments and have only used you one time which was 2 yrs ago. Please help.
Sherry J,
Trussville, ALCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1703198188511
Sears - Unscrupulous insurance
We are not happy with the fact that Sears' interest lies in the collection of money (monthly premium) from its customers and it comes to the service paid for, Sears denies or claims not to cover it. We think Sears is a company set up by highway robbers with the chief goal of duping its customers. First, Sears robbed me of my maintenance that was duly paid for, and now they sent me a so-called technician who stated that Sears does not cover part of the job he was paid to do in the first place. A technician is supposed to fix and clean the furnace he was hired for, and to claim that Sears does not cover most of the job, is criminal.
Elijah M,
San Leandro, CACustomer service response - Dear Elijah thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1703199834271
Not fixed yet
I have been out of heat for TWO MONTHS!!! FOUR different Sears technicians have come to "fix" my heat pump. Most have done nothing but scratch their heads, promise to order parts and never show up again. One finally got the system partially fixed. The repair is now out for "reassignment" to see if some outside contractor can fix it. SEARS is so cheap the most will not touch the job. The system needs REPLACED!!!
Robert B,
Amissville, VACustomer service response - Dear Robert thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1702938463512