Gas Furnace Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
4.7K
Average Rating
4.6/5
Disappointed, they inspected the Wrong system
Technician was Supposed to service the attic Carrier heat pump. Even gave them the model and serial number. He didn't. It was easier for him to inspect the basement furnace (Trane) and tell us to pay for another service call if we wanted the attic furnace inspected. We wanted the Carrier system in the attic inspected. The Renter at the house just didn't want to argue with the technician so the wrong system was looked at. It was a waste of my time and money since we had already had the basement system inspected by another company. We should be able to get Sears to do what we schedule them to do and inspect the Carrier heat pump in the attic.
John S,
Fairfax Sta, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1706567151615
Never showed up Deceitful technician (horrible / hateful)
As I Waited in my garage for the Sears technician to arrive at my home to repair my heat system, when I receive a text stating "your technician has arrive to your location". As I'm looking outside No one is here!! Then the work order is closed stating no problem. The equipment listed on the work was not the equipment in my home. Then I received a payment receipt with fraudulent data. This technician is a fraud with no work ethic charging the company without providing the service to the customer. I called over five (5) times to report this incident to the company. I was transferred then hung up on I was blown away. This tech has no showed several times before without notice (which the dispatch called me to reschedule). I have made complaints but I keep getting the run around with fixing my heat. My expectations was high with Sear, but after dealing with this for approximately a year now other steps must be taken. The one star rating should be negative-5. THE WORST!!
Pamela M,
Columbia, SCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1706567102563
No show
No technician came to our home today to fix our HVAC system
Michael K,
Springfield, VACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1706139391473
Technician Never Showed Up
I have been left without heat for a week and the technician never called or showed up today. I had to miss work and now I am being rescheduled a week out. I still do not have heat.
Susan W,
Washington, DCCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1706139381831
Home owner
The only thing that the system needed was a fuse.
Larry Beamon,
Greensboro, NCCustomer service response - Dear Larry thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1706135665825
How can I rate him when he never showed up?
This is quite disappointing to not have the person that's supposed to derive a furnace that's not working not show up after we've been having record low temperatures…
Edna A,
Hammond, INCustomer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1706049448822
Not their fault
The technician never got out of his truck. As soon as he arrived you told me he didn't work on hydronic systems. It's my home warranty company for the second time that sent out the wrong person. If I lived in the home it wouldn't be so bad but I have to drive 45 miles to get there.
Kathy C,
Murrieta, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1705617671189
Didn't do the job.
Didn't clean up previous leak, and a hose that was claimed to no on tight, came off immediately. Began leaking water inside the heater unit again, so nothing was accomplished. The unit is damaged, and Sears won't replace it.
Daniel P,
Louisville, KYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1704755978295
Very bad
It took a month to repair a boiler. Very bad service and very bad communication. I do not recommend to anyone to use the service.
David K,
Chadds Ford, PACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1703727007351
Trash
Tech showed up ask to see the heating unit. I told him it was on the roof. His response was oh I can't get to that he looked at it in disbelief that a heating unit was on the roof and then left. Not once did he get a tool out or ask how everyone else gets up there. I hope your company fails just as hard as actual Sears did.
William C,
Lemoore, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1703292730795