Gas Furnace Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
4.7K
Average Rating
4.6/5
Furnace
Just got home from work the house is 67 degrees and the furnace is not working!
Michael D,
Stockbridge, GACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1707442343420
Furnace
I didn't ask for a appointment for my furnace I ask for a reimbursement for where I had my furnace fixed last October .your.service Is. poor
Wanda R,
Cannelton, WVCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1707777613668
Left Hanging
I understand that the temp outside needs to be above a minimum temp to install the compressor. We have had days where it was warm enough to complete the repair. I even understand scheduling issues, but if you know you need a part to complete the repair, it should be ordered and available for when the temp and scheduling are available for repair completion.
Douglas H,
Lyman, SCCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1707346718487
Service not completed
I continue to get companies that can't compete my repairs. The part that I can't seem to understand is that you sent the same repair man from Sears that came out last Monday and said he couldn't complete the repair. And here he is again saying the same thing he said last week.. I'm so disappointed with this warranty and I'm paying money out of my pocket because you continue to send out incapacitated repair companies
Linda R,
Chicago, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on 1707258576702
Fraudulant claim
We were told we don't have a heat pump when a company came out a couple of weeks ago and have pictures of our pump. Also the original company we called out said you can use the chart to measure the refrigerant when this technician denied you can do that during cooler months. Our claim was denied because a false report and diagnostic was given.
Everett F,
Springfield, TNCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on 1707258456329
No show, no call, just sent an invoice
Boo. Poor communication. They decided not to come but forgot to communicate that. I stayed home from work waiting and learned they wouldn't be coming minutes before they were supposed to arrive. Used my vacation time for a no show, no communication. Lame
Cay,
Phoenix, AZCustomer service response - Dear Cay on thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1707258373376
Furnace still doesn't work.
Delonzio came to fix the furnace. When I came home turned it on and nothing. It still doesn't work. Aside from that he left a lot of black fingerprints on the cover going up to the attic. Now I'm going to have to make another appointment to get this fixed again.
Marielena,
Chula Vista, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1707258282089
Bad technician and it seems like the company does not care
I'm sorry I'm giving this technician a bad report. He came out here twice replaced 2 different parts still different parts. Still the furnace was not working. I had another company come out 3 days later. Fix the problem in 10 minutes. Because the technician at this coa and e factory services did not do the job right? So I am giving him a bad report. Cause I don't think he's a good technician. Sprinkling right now
Ronald R,
Rockford, ILCustomer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1706826535148
HVAC
Misdiagnosed, my HVAC system technician wrote it up as a gas unit and it's a total electric unit the electrician came out and gave a total different diagnosis from the AC technician two total different diagnosis for the same unit go figure Choice warranty as a warranty company is a complete failure I pay in every month pay two separate deductibles and got poor service. There are better warranty companies out there where they put the customer first and not a fast buck.
Larry Q,
Macon, GACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1706567226136
My Furnace Is Not Fixed
In less than 30 minutes after Ron left my home my furnace is doing the same thing that it did before the repair started. My blower motor is not turning on from the manual position or when the furnace is calling for heat. I immediately called Sears Home Services and they told me to call Select Home Warranty and file another claim. Needless to say I am not happy with the outcome of all this. I have been without heat since the 19th of January. Ron indicated that the Fan "On" switch on the thermostat is problably defective but that the furnace will come on when calling for heat. It is not doing that. I looked at my home warranty and the thermostat is covered under the warranty. I need my furnace repaired.
Martin M,
Lincoln, CACustomer service response - Dear Martin thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1706567195388