Gas Furnace Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
4.7K
Average Rating
4.6/5
Furnace - boiler system
He did not listen to where the leak was coming from underneath as well as maybe the line . So depending on it being repaired, isn't happening & telling me to get the oil company to fix it ?!?!
Diane C,
Belvidere, NJCustomer service response - Dear Diane thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1721251979485
He is horrible, never bothered to show up for appts (4)
Horrible as well. Keep sending the same incompetent technician who never comes to appts. I miss work for his lack of knowledge to complete simple task of just a maintenance check. Lack of empathy for your customers. Given the run around, soo disappointed.
Lori W,
Linden, NJCustomer service response - Dear Lori thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1720647297797
Unresolved problem
Issue: intermittent cooling - A/C stops cooling every 4th or 5th day. Interest: Identify why the unit cools upstairs for a few days and then stops cooling. - Tech Checked outside unit; fuse, and power continuity - used his temp gun to argue that the unit was working. This was not why we called him out. We know as of today the unit is cooling. We needed to know why every 4-5 days the unit stopped cooling. - Tech did not check upstairs unit in the attic. Which was where the issue started originally and where parts were recently replaced. - Tech's position is that everything was working. But never addressed the intermittent issue. I expected the tech to check all systems and he did not. He did voltage checks on the outside unit - all voltages were normal. Preceded to explain how small wires can become hot and cause the unit to not cool. My question to him was to show me how you came to this conclusion after getting satisfactory checks outside. Complaint: The tech had no intentions of truly looking at our issue. When he called my wife to move the appointment from 1:00pm to 10:00am today, he attempted to argue that the problem was fixed and we didn't have an issue. This call and perspective was prior to the house call. I can assure you we do not have a reason to go through this repeatedly. Please do not send this individual to our residence ever again. Hands down he's the worse tech I've ever met. His trouble shooting method is rooted in opinions without doing physical checks across each unit of interest.
Sid,
Haymarket, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1719275559044
bad experience all around
It started when my appointment was scheduled the morning of the appointment I received a confirmation. 90 minutes later my appointment was rescheduled for 2 weeks later. the day of the rescheduled appointment when I received confirmation the tracking showed 10:08 at 11:30 I called scheduling a few minutes later the tracking was updated for 1:10 around 1:00 it was pushed to 2:02 at 1:45 it was pushed to 3:00 he finally showed up about 3:45. He spent less than 30min for 3 appliances. when I asked questions he said everything was working fine (which was not true) he then walked away while I was still trying to ask additional questions he seemed in too much of a hurry to talk to me and really address my concerns. Completely horrible experience.
Sherry G,
Neenah, WICustomer service response - Dear,Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team
Sears Home Services on 1717879731394
Rate tech/service
The service tech was very good He answered all my questions. He performed the service efficiently. I feel he is a real asset to your company.
James B,
Mechanicsvlle, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1717026606861
Sears does not work on Vermont Casting Stove Furnaces
Unfortunately, Sears does not work on Vermont Casting Stove furnaces. But Isaiah was kind and considerate.
Lindamarie R,
Carmel, CACustomer service response - Lindamarie, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1717017963205
Furnace/Thermostat
The technician came out and fixed my furnace yes he got my heat to work but he programmed my thermostat he programmed it to On Auto and Circulate meaning my thermostat never cuts off. Due to this my bill is now extremely high and I now have to pay for someone to com out again to fix the problem. Which is extremely unfair to me
Rika j,
Baltimore, MDCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1712784748735
Job NOT done
On March 15, Don came to put in the replacement part for our heater. It was the wrong part, but another technician brought the correct part after about 30 minutes. Don worked on our unit, trying everything he could but was unable to get the heater to work. The power would come on, but there was no ignition or blowers engagement. Don told us that he would update his mentor and the warranty company with the result that he COULD NOT REPAIR the heater. We have waited patiently until today, almost 2 WEEKS for an update and when I called your company and then the warranty company, I was told the job had been closed. How can you close a job that was not finished?! Don told us that if it were Allbritten or another company, we would be replacing the unit at this point, but because of the warranty, we had to go through channels. So we waited, only to find out that YOU, the service provider, had CLOSED our job! This is absolutely unbelievable and unprofessional! We've been without heat for a month, and now have to wait another 12 days for someone to come out on a recall. We pay our warranty fee every month and expect, and usually receive, far better service. I would have given Don as many stars as possible because he was very clear and professional and we thought he was thorough; now, though, I have no idea what is going on!
Elizabeth D,
Clovis, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1711669853323
Poor communication.
It took thirty minutes to be connected to the right representative handling an existing claim. There voices were very inaudible at times during the phone calls.
Jeanette S,
Tallahassee, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1710971263684
Heat and conditioner unit
They didn't fix the unit and I'm waiting today and nobody showed up so I can't give you no good review. I was very inconvenient, unit is still not working someone needs to come and fix it. It don't do me no good to be Paying for a warranty service when my unit is still not fix.
Reginal E,
Columbus, GACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on 1710290474837