Gas Furnace Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
4.7K
Average Rating
4.6/5
Did not even ring the door bell after waiting 10 days
This is not your grandparents Sears anymore. Technician did not even bother calling or coming to the door or anything and closed out the service call. It took me 10 days to have them come to repair an air conditioning and 95° Florida. This is the armpit of the service industry folks. Find anyone else in the country to repair your items They simply are not professional.
Sandy S,
Tampa, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1724105862032
For working on the furnace,
This was the worst experience and the worst 2 1/2 months I've ever spent in my life. I will never recommend you guys for anything. You're just not professional and you don't know your job. I wouldn't let you guys work on the lawn more.I'm
James B,
Waterford, MICustomer service response - Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1723326585495
Hamlin
No one came to my house, I have a ring camera.
Dunkin H,
Douglasville, GACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1723249631612
Not good
Was sent a message that would be contacted by technician with an estimated time of arrival so I could be there. Instead I got a call when the technician was there at my house. Then said I can have someone there in 20 mins he said he can't wait. Definitely not a good experience at all. Said he would schedule next one for Monday I hope this is taken care of. I really hope the next technician coming out will actually give the heads up like I was told would happen.
Adam J,
Berkeley Spgs, WVCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1723241544332
Furnace
Technician not helpful. Did not fix the problem! Could barely speak English
Jennifer C,
Quakertown, PACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1722721599861
N/A
I had a bad customer service experience with this technician. He was not punctual his arrival time kept changing, he did not call or text to inform us that he was on his way. His services was not detailed and thorough, and he seems to take short cuts and not troubleshoot the whole problem. He is also rude and talks back to customers in a disrespectful manner. He left without verifying if the issues had been corrected.
Danny A,
Orlando, FLCustomer service response - Danny, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1722029685496
Not fixed
Gave 5 different reasons why he can't fix the problem too tight. In the attic, need a more slender person to fit. electrical knot. In code, which is not true, need a carpenter For other work.first. As well sounded like he was overwhelmed and too busy and had many other jobs today in cities or counties, far from here.
Joseph A,
Clearwater, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1721857401639
Furnace - boiler system
He did not listen to where the leak was coming from underneath as well as maybe the line . So depending on it being repaired, isn't happening & telling me to get the oil company to fix it ?!?!
Diane C,
Belvidere, NJCustomer service response - Dear Diane thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1721251979485
He is horrible, never bothered to show up for appts (4)
Horrible as well. Keep sending the same incompetent technician who never comes to appts. I miss work for his lack of knowledge to complete simple task of just a maintenance check. Lack of empathy for your customers. Given the run around, soo disappointed.
Lori W,
Linden, NJCustomer service response - Dear Lori thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1720647297797
Unresolved problem
Issue: intermittent cooling - A/C stops cooling every 4th or 5th day. Interest: Identify why the unit cools upstairs for a few days and then stops cooling. - Tech Checked outside unit; fuse, and power continuity - used his temp gun to argue that the unit was working. This was not why we called him out. We know as of today the unit is cooling. We needed to know why every 4-5 days the unit stopped cooling. - Tech did not check upstairs unit in the attic. Which was where the issue started originally and where parts were recently replaced. - Tech's position is that everything was working. But never addressed the intermittent issue. I expected the tech to check all systems and he did not. He did voltage checks on the outside unit - all voltages were normal. Preceded to explain how small wires can become hot and cause the unit to not cool. My question to him was to show me how you came to this conclusion after getting satisfactory checks outside. Complaint: The tech had no intentions of truly looking at our issue. When he called my wife to move the appointment from 1:00pm to 10:00am today, he attempted to argue that the problem was fixed and we didn't have an issue. This call and perspective was prior to the house call. I can assure you we do not have a reason to go through this repeatedly. Please do not send this individual to our residence ever again. Hands down he's the worse tech I've ever met. His trouble shooting method is rooted in opinions without doing physical checks across each unit of interest.
Sid,
Haymarket, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1719275559044