Gas Furnace Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
4.7K
Average Rating
4.6/5
gas leak
Most terrible experience- after 7 days of waiting to find out that the technician can't fix the problem and have to get another company to do it.
Ijaz B,
Mastic Beach, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1724362718144
Don't know
He didn't do what was needed. The HP still doesn't work and my tenant had my check for my part of the service. The rest was to be paid by my Home Warranty. He said I, as the owner of the property, had to be present and had to sign papers. The year before a company serviced the unit and everything went smoothly and I didn't have to be present if I had been told my presence was required I would have changed my travel plans. The service has not been done and I need your technician to go back and do so. Please contact me to arrange him going back and I will make it a point to be there
Rosemarie T,
Kingsport, TNCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1724282809887
No show
I waited all day and no one showed up. I did a call at 745 pm but I missed it. Can we try to have him come out today? Maybe his first appt and not his last.
Bruce V,
New Port Richey, FLCustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1724277153843
Did not even ring the door bell after waiting 10 days
This is not your grandparents Sears anymore. Technician did not even bother calling or coming to the door or anything and closed out the service call. It took me 10 days to have them come to repair an air conditioning and 95° Florida. This is the armpit of the service industry folks. Find anyone else in the country to repair your items They simply are not professional.
Sandy S,
Tampa, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1724105862032
For working on the furnace,
This was the worst experience and the worst 2 1/2 months I've ever spent in my life. I will never recommend you guys for anything. You're just not professional and you don't know your job. I wouldn't let you guys work on the lawn more.I'm
James B,
Waterford, MICustomer service response - Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1723326585495
Hamlin
No one came to my house, I have a ring camera.
Dunkin H,
Douglasville, GACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1723249631612
Not good
Was sent a message that would be contacted by technician with an estimated time of arrival so I could be there. Instead I got a call when the technician was there at my house. Then said I can have someone there in 20 mins he said he can't wait. Definitely not a good experience at all. Said he would schedule next one for Monday I hope this is taken care of. I really hope the next technician coming out will actually give the heads up like I was told would happen.
Adam J,
Berkeley Spgs, WVCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1723241544332
Furnace
Technician not helpful. Did not fix the problem! Could barely speak English
Jennifer C,
Quakertown, PACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1722721599861
N/A
I had a bad customer service experience with this technician. He was not punctual his arrival time kept changing, he did not call or text to inform us that he was on his way. His services was not detailed and thorough, and he seems to take short cuts and not troubleshoot the whole problem. He is also rude and talks back to customers in a disrespectful manner. He left without verifying if the issues had been corrected.
Danny A,
Orlando, FLCustomer service response - Danny, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1722029685496
Not fixed
Gave 5 different reasons why he can't fix the problem too tight. In the attic, need a more slender person to fit. electrical knot. In code, which is not true, need a carpenter For other work.first. As well sounded like he was overwhelmed and too busy and had many other jobs today in cities or counties, far from here.
Joseph A,
Clearwater, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1721857401639