Gas Furnace Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
4.7K
Average Rating
4.6/5
furnace
He was horrible!!! nothing was repaired but he was quick to collect the copay.
Roi A,
Knoxville, TNCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1727299391981
Furnace repair
Started out the guy called around 10am said he'd be in my area about an hour. My apt said 1-5 he told me they aren't always accurate that if it's not gonna work we can reschedule. Uh no it took 3 weeks to get this apt. When he got here he asked me a question, as I was trying to answer he cut me off out his hand up like stop and said give him a minute he's trying to focus. Asked me another question a few minutes later, cut me off again. I said if you'd let me talk I'm trying to answer you. After that he was better but he definitely needs a refresher on his manners. Do t ask the home owner a question then be rude and cut them off.
Amy F,
Sheffield Lk, OHCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1726700400298
O
Did not show at time and then called 3 hours later and ask if I had the part and told me when I get it to call choice warranty for them to come not happy with you guys
Gabriella W,
Schenectady, NYCustomer service response - Dear, We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on 1726349524273
Furnace Maintenance Check
There was no service. They didn't show up for the second time. They could at least have the courtesy to call if they are not going to show up. I expect someone to call and reschedule the appointment and show up this time.
Roxanne H,
Waterford, OHCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1726271051837
Very poor experience
Did not know what he was doing and at the end, couldn't figure out what was wrong. Also, left it in a state where the things that were working also stopped working.
Sekhar I,
Livingston, NJCustomer service response - Dear Sekhar thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1726178572458
Very efficient and understanding of seniors/
Very knowledgeable and knew what he was doing. Superior service
Theresa A,
Bartlett, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1726100438371
worst customer service
There was cracks in front of the furnace, the back could be worst, yet the technician did not report it !!!!!. Even though I cancelled the appointment, and left a message for the technician a day before, he still showed up while I am not home, demanding 100 dollars which was given to him by my relative in the house because he knew nothing about the issue. The technician found no faults but yet pocketed the money!!
Khaled H,
Hickory Hills, ILCustomer service response - Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1725917585052
Repair ???
Nobody came to make a repair - this is a scandal to apply for an opinion. This is a lack of shuttle to the client. We lost time to wait.
Marian L,
Delray Beach, FLCustomer service response - Dear, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1725574426905
Did not turn up
Did not turn up. Declined because it was a warranty service and he does not make same money as he was third party. We are paying all money to sears with no good service. Disappointed . This was done even after conforming appointment with sears
Raja C,
Herndon, VACustomer service response - Dear, We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on 1725055907580
No stars
He didn't show up and then said he did. I have a Rottweiler that lets me know when someone is at the door. No phone call from Erek beforehand, no dog going crazy, , no Erek but an invoice for services.
Lisa G,
Lilburn, GACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1724967495169