Gas Furnace Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
4.7K
Average Rating
4.6/5
Terrible customer service
Terrible experience, tech did not even pressurize unit but tells me he sees No leaking from unit. Said his repair said water leak, i told that is not the issue. This the third time the tech has come out why dont they have notes from last visit. I asked him if he wanted to check the unit outside to see pressure, he responded i dont go outside. I sent him on his way.
Rodney L,
Baltimore, MDCustomer service response - Dear Rodney thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1730237894481
Extremely unprofessional
Service was never performed. Technician never showed up despite confirming
Gurmanpreet S,
Manassas, VACustomer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1730151749523
Abimael
Not Reliable Every week he cancel schedule
Israel P,
Clearwater, FLCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1729891579330
Worst Ever
First off he showed up in his personal van unprepared to do the work needed. He didn't have a ladder long enough to reach the air handler in the attic. After he called the insurance company to say he couldn't complete the ticket I tried to call him and see if they said when the next person might come he sent me to voice mail twice. Worst Ever.
Lamont C,
White Plains, MDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1729808806577
Never showed up never called!
Now they not only do not call or show up. They also even close out your service order just to make it look like they came to the house anyway. What kind of management do they have that would buy this crap. Unbelievable why bother getting any kind of maintenance agreements or protections from Sears anymore?
Lucy Muniz,
Tampa, FLCustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1729718952120
Disappointed loyal Homeowner ( 25 years )
Service incomplete. Two units were scheduled for PM winterization, technician Had work order for one unit with AC problem 🤪. Major miscommunication and like of professionalism , poor customer service and don't care attitude and attention to detail. So I have reschedule for another work order.😡😡😡😤😤
Willie Smith,
Fuquay Varina, NC. 732 Highwater Pl.Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1729643234633
Boiler repair
Tech was already in his car about to leave when my husband noticed strong gas smell and had to run to catch the tech who was pulling off to tell him to come back to fix the gas leak . Obviously he didn't check before leaving.
Florence A,
Chicago, ILCustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1729286914126
Tech never showed!
Technician never showed and said I didn't respond in a timely manner so he said I denied service. Customer service rep said I didn't respond within 20 minutes so they canceled, I have text messages and phone timestamps showing I called within 3 minutes of this initial missed call and text. 1 star is being generous at this point, should have been negative.
Todd F,
Apollo Beach, FLCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1729115842228
Furnace repair
Sears have sent six service techs to my residence. Including the tech today. All techs are A/C specialists. None can fix my furnace. I was promised that today tech was a furnace specialist. An furnace specialist is needed, not a A/C tech. This has been happening since June of this year. Please communicate i need a furnace specialist. This substandard professionalism is unacceptable. Nino James
Nino J,
Orlando, FLCustomer service response - Dear Nino thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1728941749183
Vent issue
Not pleased. Wanted a hole and loose fitting vent pipe repaired. He at one point said there wasn't oil. Tank was just filled. Said there had to be a thermostat, i said no. He walked the house and found none. Said an oil boiler didn't produce carbon monoxide so the hole wasn't a problem but a qiuck google search says otherwise. I followed the electrical line and found a box. Then he said that was the on/off but before that he was telling me the unit was broken. The receipt email said its a gas unit, its an oil boiler. I cannot feel safe running this unit with the faulty vent. As such i feel the need to find someone else to come and service this issue and soon since cold weather will be here soon. Not happy. Not confident he knew what he was doing.
Paula K,
Freeland, MDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1728697482820