Gas Furnace Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
4.7K
Average Rating
4.6/5
AC Unit
He was not able to work on the ac unit.
Sylvester M,
Smyrna, GACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1735690924939
He did not do the job!
Joseph W never showed up or called and said he was not coming. I am so disappointed with this program. I still don't have heat. It is time to refund my money.
Eartherly B,
Milwaukee, WICustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1735080555172
Incomplete Job
Attempted a job, but we were left with no air conditioning. He was able to take devices apart but not put them back properly so that the system would operate most efficiently.
J. H.,
TexasCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1734650292980
HVAC repair
I found Richard rude and disrespectful. I would ask him questions and he would either not answer or he would answer in a condescending tone. After he got the fan working, I asked him what did he do an he rudely said "you know what I did". He was argumentative and tried to turn it on me. I asked what the problem was and if I had offended him in some way. He said no but continued to be rude. Finally, I had to tell him that I'm 66 years old and he was not going to disrespect me. I've never been spoken to in that way. But at the end of the day, he did get it to work.
George L,
Kenner, LACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1734489128505
Terrible again my heather is not working
Again after 30 days my heather is not working again I have to make an appointment and hopefully no more payments
Claudia V,
Canyon Country, CACustomer service response - We would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on 1734474493371
Heat still not working! Tech didn't check it before he left.
Technician left without checking to see if the part he installed fixed the problem and the Heat is still not working properly!
Shannon D,
Charlotte, NCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1734397172261
Wouldn't recommend Sears
Wouldn't recommend them if they were the last company on earth. They always manage to fail at getting things done the first time. It is always a hassle and can take months, if ever to get repaired.
Desta H,
Martinsburg, WVCustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1734129579915
Lacks empathy to solve issue
This is 2nd visit, first visit asked us to remove the air filter to resolve overheating heater. 2nd visit started by saying we are not responsible for this issue. The system may be complicated but technician should not report back saying problem is resolved and ticket closed! The heater is still not working and faults out intermittently.
T,
Hawthorn Woods, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1734139610986
Quit in the middle of the night
We have had issues with the furnace stopping. Had Sears come out yesterday. Repair man was polite, but I woke up to a 54 degree house. Got it reset. Hopefully can get a quick fix
William W,
Anderson, INCustomer service response - Dear, We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
Sears Home Services on 1734042964245
Not fixed
The furnace kicked on 1 time and isn't coming back on. He should have stayed through a whole cycle. I need someone to give me heat 🥺 please
Rebecca C,
Terre Haute, INCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1733871622623