Gas Furnace Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
4.7K
Average Rating
4.6/5
A deal was fine
You guys are not. You sent me messages saying he'd be here at 8 am and he got here at 3:30pm. When he arrived he informed me that he couldn't work on my humidifier on my hvac. I have a whole house plan through you. Every furnace in the Midwest has a vitally important humidifier. You excluded it. You lied. You suck.
Terrence F,
Chicago, ILCustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward. If you'd like to discuss further, please contact our customer service team.
Sears Home Services on 1738276313468
Technician
The technician was pathetic!!! He was very unprofessional. He did not check what he was there for.
Martha S,
San Antonio, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1738113158664
Very poor
No show … excuses after excuses of why delayed in the worked . Called several times just given another excuse. So disappointed. Going almost 2 weeks . We have young children in the home
Jeremy B,
Tucson, AZCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1737680555789
Still don't have heat
Technician said there was a part that came loose but wasn't broken yet so he couldn't replace it only glue it. But that it would break soon. And to call when it did. He left and sure enough, the heater was still not working 1 hour after left. Caller sears they scheduled an appointment from Saturday from 8 to 5. Waited all morning and At noon received a message that they would not be coming and rescheduled for Monday. Monday morning received a text that they they were not coming again and that they contracted it out to a different company that would schedule an appointment with me. Meanwhile the high for the next 2 days is 32 degrees and getting down to 15 at night.
Allison M,
Lilburn, GACustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward. If you'd like to discuss further, please contact our customer service team.
Sears Home Services on 1737412054059
Heat thermostat
Technician would not listen to what the problem was that was associated with the heating system. Turn the heat up to 90 degrees and said it was working and argued with me. Came unprepared without a ladder to get to the unit in an attic. Had to get mine out and he climbed up 3 steps and claimed "it working" and wouldn't even go in the attic to the system which I've done numerous times. Argued with me numerous times about not listening to the problem with the system (the thermostat)
Mark/ C,
Hanover, PACustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1737153145351
Heat
Didn't even attempt to fix or trouble shoot why the heat wasn't working
Victoria W,
Inwood, WVCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1737153100634
Furnace Repair
The repairman did not fix my problem. I continue to smell natural gas and my furnace is continuously running. I'm very unhappy with my service and still need my furnace fixed!
Annabelle H,
New Castle, INCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1737076516827
Heating system
After thermostat was placed, the room is still cold. I'm not giving him a bad rating because he was a pleasant technician, but it's still cold in the bedroom. I' m not sure of after 30 minutes, there show be an increase in temperature with a closed door, but the temperature decreased. I need someone to come back, and fix the problem.
Albert L,
Olive Branch, MSCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1737075505125
Terrible Service
Upon arrival, the technician seemed as though he was high. (But that is based on speculation) My heat is not working. Long story short he told me I just need to run my emergency heat at all times and told me that my thermostat was too new to keep up with the older system. After leaving I did some research and found that keeping my emergency heat on at all times was not only dangerous but very expensive. I am extremely unpleased with my experience and do not want that technician (Robert) returning to my home.
Katie,
Pelham, ALCustomer service response - Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1736375487606
Outside unit running but still no lt working properly
Collin was nice and worked to get the part added that was said that I needed, but I was not convinced everything was working properly and I was correct. The outside unit has been going all night to try and keep up with the 72° temperature on my thermostat, but the temperature in the house keeps falling it is currently 65° and doesn't go above 65. I really wasn't comfortable in believing my unit was working properly before Collin left, but he assured me that it was. But, at the time due to having my fireplace burning and using electric heaters in the house it wa already 74°in the house. He had to place the unit on 75 to see if it was working. I know that the 20 something degree weather might cause the outside unit come on and run more often (possibly), but if the unit cannot catch up with the temperature in the house wouldn't you agree something else is wrong? What I need is to have your company Determine what is not happening correctly and fix it, please.
Andrette S,
Fort Worth, TXCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1736291663784