Gas Furnace Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
4.7K
Average Rating
4.6/5
Norman - Customer
My family has been good customers of Sears & Roebucks for several decades. Our first Sears boilers was installed in 1977 and lasted till 2014. It still worked, but replaced parts were no longer available. This boiler was installed 2014, previous techs did a quality job with the maintenance. However, since Sears has chosen to use AI it is almost impossible to speak to a human being.. Today's tech unclear/confused about today's work order. The one star is for Sears overall lack of coordination and communication to problem solve.
Norman C,
Chicago, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1761611167786
Very Bad
Technician called me asking what is the issue, I said the light is blinking orange, he said there is no issue as it's expected. He also asked me to check if I can turn on the heat to see if it's working I said I am not sure how to turn it on as temp is not that much low.I came home and googled how to turn on the heat, heat did not turn on.I called the same technician and he started talking in a different manner saying I should not pick the phone because I am in middle of another job.Who told you that your service will be done today.There is no issue why do not you wait till winter comes and theb if heater does not work then call the warranty company And at the end he hung up on me.
Antaryami P,
Lewis Center, OHCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1760046447163
No show.
Saylor S did not show up. For the appointment. The app says he did but no service person has arrived.
Jeffrey K,
Burke, VACustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1759786068001
DID NOT COME
We waited a week for the appointment and given a time slot of 7am-6pm. At 6:15 we got a message that he was leaving. We never even spoke to him, told him what was happening, or had a chance to make sure that the problems were resolved.
Charles K,
Gaithersburg, MDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1759279023448
Service call
Be up front we waited 48 hours for you to come out and tell us we won't even get on your roof you have tile…also solar panels which there is a clear path between them they also said aluminum patio cover which they didn't have to even walk on…so no air while we waited on you to tell us this once you got here…we live in Vegas 100 degrees and most houses have tile..
Michael K,
Henderson, NVCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1758664825571
AC service. No stars
No technician showed up for the service appointment scheduled for today between 8am-5pm. Last update showed an arrival time of 3pm. No call and no text update was received. Waited all day for my AC service. I'm very upset about this. A call or text would of been appreciated.
Elaine C,
Orlando, FLCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1758329562782
Didn't show up
Your technician didn't show up so there's no review to give
Leighton T,
Minneapolis, MNCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1758317897196
No show serviceman
Serviceman Tanner never showed up He rates no stars. He texts 4 times saying He was on his way.
Thomas S,
Dover, DECustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1757541206645
Sears failed miserably
Sears has caused us to wait since July 15th to come and repair our air conditioner.Sears came three times, did nothing,and today the technician came and would would not even put freon in the system. Your treatment of us has been horrible. I am cancelling Choice, and while I always counted on the good services Sears provided with the Sears products I own, Sears is now persona non grata from now on. A Thomas
Andrew T,
Washington Township, OHCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1755813557590
Technician
He was really rude and didn't even want check the problem
Amirah E,
Elk Grove Village, ILCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1755813515593