Gas Furnace Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
4.7K
Average Rating
4.6/5
Out of Timeframe
Lack of communication. I got a text after 5pm, which is outside the 8am-5pm timeframe. I was not able to be home for this service, due to the late communication.
Alex/sara I,
Clinton, TNCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1762986410109
Horrible Customer Service
He was rude from the time I opened the door and I told him what happened with the furnace. He discounted what Washington Gas said about the gas leak coming from the furnace. Just an overall negative experience.
Donna P,
Leesburg, VACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1762298138601
Sb
Otis came in the check on heat exchanger b/c i already had furnace serviced and tech said need new sec heat exchanger . Otis couldn't find the heat exchanger ! I read him other techs diagnosis and Otis did not know what AHRI guidelines meant . He wasted my day and money ! Now i need to get someone else out that knows what they are doing!
Sharon B,
Carmel, INCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1762210678249
Sears pretty much is no good with HVAC systems!
Waited 7 days for them to get here.The technician showed up at Approximately 7:30 only to tell me the wrong ticket was wrote up and could not service the heat pump.Will be asking for reimbursement of the $100 from Cinch!
Robert W,
Troy, OHCustomer service response - Robert, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1762219487785
Technician glenn
Add 2:47 today i received a message saying, the technician was on his way. At 3:25 i received another message that said he is here at my house. That was a lie, he never showed up. I received another message at 3:25 also asking me to fill out my experience. What a terrible company you run. This is the second time this has happened to me. You shouldn't be in a service business.
Gary S,
Englewood, TNCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1761956341332
Terrible
Please let me know early that you not coming today
Greg S,
Clinton, MDCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our servic es. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1761775916446
Bad
Terrible experience waited last minute to tell us they don't work on certain equipment
Norman P,
Lancaster, PACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1761773279275
Norman - Customer
My family has been good customers of Sears & Roebucks for several decades. Our first Sears boilers was installed in 1977 and lasted till 2014. It still worked, but replaced parts were no longer available. This boiler was installed 2014, previous techs did a quality job with the maintenance. However, since Sears has chosen to use AI it is almost impossible to speak to a human being.. Today's tech unclear/confused about today's work order. The one star is for Sears overall lack of coordination and communication to problem solve.
Norman C,
Chicago, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1761611167786
Very Bad
Technician called me asking what is the issue, I said the light is blinking orange, he said there is no issue as it's expected. He also asked me to check if I can turn on the heat to see if it's working I said I am not sure how to turn it on as temp is not that much low.I came home and googled how to turn on the heat, heat did not turn on.I called the same technician and he started talking in a different manner saying I should not pick the phone because I am in middle of another job.Who told you that your service will be done today.There is no issue why do not you wait till winter comes and theb if heater does not work then call the warranty company And at the end he hung up on me.
Antaryami P,
Lewis Center, OHCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1760046447163
No show.
Saylor S did not show up. For the appointment. The app says he did but no service person has arrived.
Jeffrey K,
Burke, VACustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1759786068001